why is it so difficult to get quicken support?

a048420

agent 1: left problem unresolved
agent 2: agent disconnected from call inmidst of creating anew quicken file, did not call back
agent 3: could not hear him due to extremely noisy background call center constant noise, gave him phone numbersaid he'd call back but never did.

unresolved issue:
after quicken deluxe update (9/17/22) account transactions would not download.
need to download august transactions into register.

each call took ::30 minutes to get thru

customer support seems to have deteriorated greatly.

Chris_QPW

Here is the link to take you direct to to it.
Official Quicken® Support - Phone, Chat, or Community

Note you need to turn off popup blockers for it because clicking on the Chat button is going to open a popup.

EDIT:  These days even chat is limited to 5am to 5pm PST time.

Eileen@

Did you try the chat support? It still takes a while, but I have done it many times, and have been escalated to higher reps who have spent hours with me trying to fix me. The last time I did this was about 6 months ago, and I needed a validation and safe file duplicate and then had to turn off online banking stuff, and then reactivate all the accounts. It was resolved, with much assistance and a remote session, but they did it.

a048420

very nice of you to reply. thank you. i could not find the chat option under help or support. any hints as to how to get to it would be appreciated.

Chris_QPW

Here is the link to take you direct to to it.
Official Quicken® Support - Phone, Chat, or Community

Note you need to turn off popup blockers for it because clicking on the Chat button is going to open a popup.

EDIT:  These days even chat is limited to 5am to 5pm PST time.