Error when connecting my Commerce Bank - TreasuryDirect Account to Quicken Premier

mdross171
mdross171 Quicken Windows Subscription Member ✭✭✭
edited October 2022 in Download, Add/Update Accounts (Windows)
This morning and this evening I've received error CC-501 'Oops. We're having a problem.' How do I resolve this? Is it a known issue? Quicken Premier for Windows R43.32 Build 27.1.43.32.
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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mdross171,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    As stated in this support article regarding error CC-501, if the issue persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance.

    Our support agents will need to collect and review your log files to further investigate the issue and will then likely be required to file an escalation in order to have it successfully resolved.

    I do apologize for being unable to resolve this issue from here in the Community.

    Click here to review Quicken Support's hours of operation.

    -Quicken Anja
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