DB24 said: Former Peoples Bank customer converted to M&T Bank. I setup M&T Bank direct connect. When launching One Step update, I am presented with a prompt to enter my password, but there is nowhere to enter a password, only an OK button. When you click OK, it brings you back to One Step Update. Tried to get in touch with M&T, but forget it...3+ hour wait times. Talked to QuickBooks support and they said it's a known issue and they are working with M&T but no further info on a fix. Not sure if anyone else has the issue or has any other info on the issue.
if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted.
You may then add your M&T-associated accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted.
