Chase and One-Step Updates

hulshouser

September 11 was the last time I successfully updated my Chase credit account. This transition to EWC, or whatever it's called, has been an epic fail. I get the message to use "the bank-hosted sign-in form in your browser window to authorize downloads" and click on "sign in." I then get to watch the little wheel spin. That's as far as I can get. I contacted Chase and they said "it's a Quicken problem." What gives?

Vincent C

https://community.quicken.com/discussion/comment/20301422#Comment_20301422

hulshouser

Received an email that Vincent C answered my question with a link to “check it out.” Clicked on it but no answer provided, just a bunch of info tabs. Copied and pasted link and again, no answer. Not helpful.

Chris_QPW

hulshouser said:

Received an email that Vincent C answered my question with a link to “check it out.” Clicked on it but no answer provided, just a bunch of info tabs. Copied and pasted link and again, no answer. Not helpful.

The answer is in the comment right above yours, which is a URL of of an announcement on the problem.
Here is a clickable link for it: https://community.quicken.com/discussion/7919838/ongoing-10-1-22-chase-no-downloaded-transactions

hulshouser

So the problem is acknowledged but has not been fixed yet. Is that basically the current situation?

Chris_QPW

Note that some people have found that logging out and back in fixed their problem.
Edit -> Preferences -> Mobile ID & Cloud Account -> Sign in as a different user