won't link to bank I can get to the bank using the blue link but quicken won't connect.

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walt1122
walt1122 Member ✭
edited November 2022 in Download, Add/Update Accounts (Windows)
CITbank.com or quicken calls it "CIT on line banking". It used to work but stopped a while ago. Quicken says it can't connect. Any thoughts, thanks

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @walt1122,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    This is a known issue that has been escalated internally, though we do not have an ETA at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
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    Although CIT seems to continue to have an online presence, the bank was acquired by First Citizens Bank back in January.
    I expect that the issue here is that you need to now link any CIT Accounts to First Citizens Bank.  CIT is not listed in Quicken's fidir file as allowing downloading, so that's why it won't connect.

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