How can I get Quick Pay to work?

jrhouser39

When I try to Quick pay a bill, I get a message to the affect that the account is not authorized for Quick Pay. So far, I have spent about 10 hours on the phone with support or with their EIER-2 department. They are out of answers. The last two times I talked to them, the process ended unsolved and I was left hanging. They were supposed to research it an get back to me but that never happened. Contacting them to set up a new appointment is a time wasting pain in the butt which goes nowhere. Moreover, I was told that the web site for the bill I was trying to pay (Xcel) was down. I contacted Xcel that very afternoon and was told that the web site had been fully functional all day. This is a major run-around.

tlitchfo1

I tried Quicken Bill Pay for two months and was having all the problems mentioned in various posts about the service (poor integration with Reminders, inability to prepay because Quicken hadn't received the new bill yet, needs attention alerts you can't clear, etc.), plus hitting the Check Pay limit of 5 where they charge $1 after that for 3 more per month. I get needing Check Pay for my local trash company, but this is crazy for major institutions like Chase that should be handled as Quick Pay. I gave up and returned to the 90's and now use my bank's bill pay (Fidelity) offline, then manually enter the payment into Quicken (or I guess I could wait for for the transaction to clear and let download enter it). When/if Quicken gets its act together I'll consider turning their Bill Pay feature back on. Quicken might learn from Fidelity on how to manage bill payments and user interfaces.