New credit card number being redirected to wrong credit card account

busterbutler

I'm a basic user of Quicken. My credit cards got stolen and I got new credit card numbers. The One Step Update is redirecting the transactions from the new credit card account to the wrong Quicken account. I can't figure out how to fix that. Can I just open up a new account under the new number and redirect the downloads to it?

busterbutler

Per the above, do I need to deactivate the old credit card account before Chase can download to the new account?

splasher

busterbutler said:

Per the above, do I need to deactivate the old credit card account before Chase can download to the new account?

Yes, you should.  You have the option to either "add" a new account for the replacement card or "link" to the existing account if you would to keep all of the information together.

Linking is the common choice by most users so that their information with the CC company for that account (regardless of # on the card) is all together.

After deactivation, go thru the process of creating a new account and when offered the choice, either use "add" or change it to "link".