Print previous months' reconciliation report- Chase conversion problem

joyfulskier

My accounts are reconciled every month, usually with no problem. The Chase conversion screwed up 2 Chase credit card accounts. The previous months had always reconciled, now need significant balance adjustments to reconcile, i.e. this month's opening balance is wrong. I had to go thru every transaction in the current month (there are many!) to even figure out that the problem was in the past. Over an hour wasted trying to figure out what happened & recognize that problem is in previous months. There's no easy way to figure out which transactions got lost or duplicated, or even what month they occurred, without the old reconciliation reports. Nor do I know how many months ago the register got screwed up. I started the painful & time wasting process of matching every Quicken register transaction to my old credit card statements. No luck so far. This could take forever without old reconciliation reports. HELP!
There should be a way to save/print the current reconciliation report once the account is reconciled.
BTW - It took over 3 hours on the phone with Quicken rep to get the Chase conversion to work at all. Very frustrating

bmciance

@joyfulskier - BTW, what I saw when my Chase accounts were converted was that duplicate transactions were downloaded (transactions that were previously downloaded and already in my registers).  When this happened I just deleted the newly downloaded transactions but then my balance was wrong.  It turned out that what Quicken did was adjust my opening balance of the account by the amount of the added transactions.  Once I changed the opening balance back to what it was supposed to be everything reconciled back to what it was prior to the conversion.  When I did the conversion I had taken a backup of my file so it was easy to go back and see what happened and then I just did the conversion again.