Sorry. We encountered an error (it's not your fault) - Marcus by Goldman Sachs

RobinR

I am trying to connect to Marcus by Goldman Sachs to download my credit card activity. This is a new card so this is the first time I have tried to connect. I have my other credit cards connected with no problem. With the card, I am receiving the above message. I thought it would resolve itself but it's been over a month and it still will not connect. Is anyone else having this issue?

Boatnmaniac

Which credit card? 

If it is a retail credit card managed by Marcus it could be that the retailer did not contract with Marcus to add support for Quicken.  A good example of this is the GM credit card which is managed by Marcus but Quicken is not supported.

You could try to set up the account by "backing into it".  What I mean is you can log into your online account for the card and see if you are able to manually export from there in QFX (or "Quicken") format.  If you can do that then manually download the file and import it into Quicken.  Once the account is set up you can go to Account List and see if there is a message to upgrade to an improved connection method.  If there is that message, click on it to initiate the upgrade process.

But it might end up being that you will need to contact Marcus to find out if that card supports Quicken.  First line Customer Support people often do not know much, if anything at all, about Quicken so you might need to ask to speak to someone who is familiar with Quicken or downloading account data.