Citi Cards is still throwing CC-502 error even though support says is resolved

QChris

I've been trying to download transactions from Citi (Costco Anywhere Visa) for several days now, yet keep getting same CC-502 error. I found the issue was already reported here, but the support stream says it is resolved as of Oct 20: https://community.quicken.com/discussion/7920219/new-9-22-22-cit-bank-cc-502-fdp-102/p1?new=1

Chris_QPW

Express Web Connect for Citibank has been a constant problem on and off for years.
For real solution for Citi Cards/Costco Anywhere Visa is to use Direct Connect instead.

To switch between Express Web Connect you need to deactivate downloading of transactions on the Account Details -> Online Services tab.  And then use Tools -> Add Account.  Use Citi Cards for the financial institution and use these instructions to get Direct Connect:
https://community.quicken.com/discussion/7877577/faq-new-citi-cards-process-for-direct-connect

When you get to the prompt in Quicken that shows your online accounts be sure to link it to your existing account in Quicken instead of creating a new one.