Why this startup error every time? "Failed to start image manager" AVG / Avast

bsaintg
bsaintg Quicken Windows Other Member ✭✭
edited November 2022 in Errors and Troubleshooting (Windows)
Exception:
System.Exception: Failed to start image manager
at EO.Internal.vpsi.wxpi.hiva()
at EO.Internal.vpsi.wxpi.mccq()

Begin_Block_1
gAAAAJ6tBkW1aGpjeH3qUH6AVaAeMg5l9DjtO0A2OdB+jc1rY2Fg0uM1GsLSN8Pen3jqwcbj7K8F
3OMielLMOUkQ50KOwZ1eh4kRLbLiKl13grWqCP1Qah+8kvbtJUh3cdNb7cZDarUgkDMHDA46YYBG
hMVmUmc
K4xugwmAbkGgQEOSLAeIxovjTA9ifKzV/R7yCvjjqeQ9KKuZm/p2imRxbljTLEnuQvSFAQEJv+

and so on for pages
«1

Comments

  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    edited October 2022
    bsaintg said:
    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAAJ6tBkW1aGpjeH3qUH6AVaAeMg5l9DjtO0A2OdB+jc1rY2Fg0uM1GsLSN8Pen3jqwcbj7K8F
    3OMielLMOUkQ50KOwZ1eh4kRLbLiKl13grWqCP1Qah+8kvbtJUh3cdNb7cZDarUgkDMHDA46YYBG
    hMVmUmc
    K4xugwmAbkGgQEOSLAeIxovjTA9ifKzV/R7yCvjjqeQ9KKuZm/p2imRxbljTLEnuQvSFAQEJv+

    and so on for pages
    Hello @bsaintg, 

    I am sorry about this problem with launching the program. Thank you for asking about this here on the Quicken Community.

    First, are you making use of any new antivirus software? Also, let us know if you are utilizing Avast, as this has been reported as related to these kinds of error messages in the past. If you are making use of Avast, or any new antivirus programs, it may be necessary to remove these programs in order to troubleshoot this issue further. 

    I look forward to hearing more from you about this.

    Thank you,

    Quicken Jared 
  • bsaintg
    bsaintg Quicken Windows Other Member ✭✭
    Thank you for the quick reply, Jared.
    I am using (and have used for two decades) AVG antivirus software. You're right, that could be the problem. If other users are not reporting this new lengthy error message, I have two options as I see it:
    1. try to tweak AVG
    2. uninstall and reinstall Quicken, although Quicken currently reports that my version is the latest. Perhaps something corrupted it? Would it be safe for me to back up my accounts and delete, then reinstall, the program? That seems extreme, in my admittedly limited experience of these error issues.
    Thank you again for your help.
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Here's a lengthy discussion about this issue ... something for a good nighttime reading ...
    Latest consent, at least for some, seems to be that an update to AVG (Avast) has resolved the problem. It might be best to contact AVG Support for details.

  • bsaintg
    bsaintg Quicken Windows Other Member ✭✭
    Thank you again. I will try that now.
  • JadedInCali
    JadedInCali Member
    Y'all need to get together with Avast and figure out how to stop this from continuing to happen. It's annoying, but not fatal to the use of Quicken, but likely intimidates a number of your customers.

    --j

    Quicken Version R44.27
    Build 27.1.44.27
    Avast Version 22.8.6030 (build 22.8.7500.749)
    Virus Definitions 221023-6

    Dump:

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAAIIMKShRJuFn/W8/cMJ+KPAYCsNQQ0RrgTj+FR+hV2+g9tscFY6ZTIqskFM63gVBnrQ2itlr
    ye5l0sbKM3xxO6nFtbJxDRIkGqHugDG5LN/oAZQ0ZqmUK2cOJhWtvXEW79aZVwIO3qlHu51jGszK
    nxoBdApJk8uyskykGN9fff4+EAAAAO2Q7JrEeJHg0VwKvtxbNxnARwAAC003axK+l0vmZAyQLXY7

    e8jjeFP1PLe+r1PX2sw0MGD39nvZEcdV31zeTTJqF8nUbBFusy6Ncocg9OQnmoi
    zoHhKMoUSghNT29gdfRVlUGtVUiv9K5J5P/34dxKDIwmzx2x7gwhli5KPtTlND/PZ/auLWAqAWFL
    2LUqGtK2MZ4r7aIjFJfLEu5hvVSOr8X2T6ap2Zr3volhY1K1V8G9t7hF+mV3u8L2AlVEdg2XYImL
    zUoDbI1KSo8TVkX0jgfF8oLk1qCifU24+b/e7dx1grbmhxdxYWs+FTo2w/iMiSevW/W6tU9c4Zlm
    wjHvch4mVeYMYGivTt42xNystXh0TDI7ZpHl8yCRL6mo4WsScDjUy6Z/LKpdXhI51nwIRwlpBdYz
    2Y+Y2h757q/txH6FX6eZdJ7CHH4ktAKGqaHuwQQw47AYZDxKWisGbm617lEZK47+dcdrNCOtJMBl
    MtJAbxFdGTSeF8+RCaFJgtF68gOg/n9jgbt8u5n5igTTdjStBadoij51J9kJ/gkucCKHGJ2peiyG
    uRWv0MVhN/1y9coEK9vs6tURs06K76VLsGRBCAvdf3SCt58dVWKLR5rtpvlH3PDwa6tyPT7nY0M=
    End_Block_1

    Begin_Block_2... (Dump too long to post in its entirety.
  • pt216
    pt216 Quicken Windows 2017 Member ✭✭✭
    AVG too is showing Rundll32
  • Jason Gittman
    Jason Gittman Member ✭✭✭
    Avast just updated and now Quicken is getting the runtime exception again.  This was the same problem that occurred about a month ago and was not fixed until Avast and AVG did updates.  So now here we are again and I guess we will have to wait until these antivirus programs issue a fix in the form of a new update.
  • kmagnush
    kmagnush Quicken Windows Subscription Member ✭✭
    I saw discussions about this from September, but didn't see any resolution. Yesterday, I opened and closed Quicken in the morning without a problem. Then, the next time, got this EO.Base.Runtime.Exception error. On occasion, also get a RUNDLL32 error, which AVG is investigating and has temporarily made an exception. This morning, Quicken opened just fine! Does anyone have any idea as to what's going on?
  • JBAH
    JBAH Quicken Windows Subscription Member ✭✭
    In the last couple of days when opening Quicken (Windows) my antivirus software says it secured rundll32.exe[13868] because it was infected with WIn32:APTX-gen[Trj]. Where is this coming from?
  • SamWilliamson
    SamWilliamson Quicken Windows Subscription Member ✭✭
    Running quicken gives me an error from Avast: run time error, or virus, or trojan horse.

    Here is the message: Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAAM80yBHdX9vW7t6ZbjPtp5hd5oR8YWZUZnNpC2tNqIJiWeHas18e/oWHF9/65BSQ8L6Y/iO4
    XBqmsv1fi6DBTEW+wvfXKnt0ygbxm7TmJyDbk2fBZnMyz2zYu1lW1MTICK3bTTSRogtKSlZLorfD
    IyH+eMrxDR5DZeQSxSRpU4hWEAAAAFvm+eP9r/ZoawUemVkF0uBAQAAAHf3BEFHtIJCz0DTCcDS5
    0+ltjZFTpEfqdJh7ArL4uJPki7mjIfDoa8/4JgIFpWln7sFambAZ2CzbSoQ+pssfwmfR0ehgGSdI
    Lv6LS44DUtgPVd4up2JsguWnwtP3WuwEeGwgPNacz88A4IYW8sPyw77QZyHAdtpKxl0tvkdWoZ/0
    O+Als5AdPDRPMp0Gl/hFrvBL2aG4xvuUZ9UXx8H+xTJ/7sldZ7BQze9XBmjmvPzOujzURddFi0DV
    BbLl/7wckdlXTi7tPKi32DLDRWUiwUV6+f30JHkF+nLeW+p69Q9CMkogJURcgisKk18GHt0hmFAD
    N6CWtljQCnRpZXClBwjl3CqaGU3NQBTF7JZQV9MMYhMuYNj1ImYpEx/0SvDsGjZhVtfZJUyconi+
    UuWKlgZrIUgL8GuohlDStZTOWLigKu6hG7/4S9TPaMR3/2QqiWEG8rp5SmisvepSmBQXymF+OC0l
    qdcTKqTxc1GhgHIIQgYkHMduEL5IXzBeuMhSeyX25AKdSJv0dfAXgQ6Hm7i44D0xH68EsYQjmB1O
    /y1X8IO3QhbaRSt/9YEJta0QgP0CP/2RGJSV9OWfYizqEK5cac4N5xtg3kdY3OaNw5boTzhkwbvQ
    AGNkRH23irkAmUEeusUciAhHHzaPY41GS0iHlAYCwZ9k8Kmn+sw14FWMt+A0VTn1uGM3uuBLcetE
    AAc1DkKe8QNlZ3lFo/hSU427NhaNVd1u72ioiMtoIEKOeBDnTnzjUS08PFVw7DQpd1liAzV2Ndzp
    80LA50Q0FVkp4Qo1Mm8Ggd6IewbMPgpkkySIbsxxzRy2LBC1iXLdXQH9xBtM32dZuUuMLwOHxDa8
    +bVaF4r5F7aLNfKWp1QCkFXBu5frUuNF3JuoDG3F5KsfPxDJUg23DigfdUx0w/prI11mcCCxsd2+
    PdwVFQhA08WiGRRJmIn0Y/eQ/OFI7cLboK9iEBAbR97nzIVOo2moioFsnfX9JFRV+C4uktzawr5T
    /hitQxIv5AOcr+JxIy18dK0dPTa4fQDPH5GWdeKwJnk/TRQlXHzVtiIj1HaTVtNGyTtDZRymy6uJ
    o8VkMegN6NSDO2GqDLm0xkJf21TOv6yyCaE/BoR3qBL/Gzbv9J2ikE3ykjtrPk7KxJB+U+ozhHK0
    eQTjsIO8L/haS/IyrTtZAJt5O0lGqKBPWcxIGJCe0zYtQs1WrDAOlDRdnjQUvQGGkSF3bPpeamvy
    Qvw2ypUE4VDxKN0SMN9wHjUh7bckErnxIvSnbtgmSE2YS/SLK1drAs9hp9rB8PWI0tN/m7jBTGJu
    SpakLZsoXY2g9R6XgjkuZhkn00KUO16tojnzZdCd1Pu3eOs3yinWIX0I01P1keW449YRR7p44d38
    eBZ2BLtSY9PczOxq44zGmAhb+Uk3E9exfQqC0OigmrbqIyrDZCjr9YK2rdit7T1OAfQKP1+QMWsA
    wRHkJAF9U0JTUB9n4GVa5qk0RP01EswfWY97xgac+1i1slV5xgNhyorMGb4JVc6gmxQWzc7f/DX3
    +q5D+2QR1FwleHEXujStnzyOLstYoYvxuAnW3ZtKAc39K6mDedr0HMT1gdV6Y6+rBGN1+YlgnFPy
    n5N3HSuUMbYkfeC57GBOTUUnKcdOSIACpxDrzVe7ayj4seFjwRpBQAncrNqK+nle6H1XZXrSrxS0
    NvHhOWif2AdFJBKe2BZ+qiIuerdrtWWPOdZw3dfPhdjo21uk9V0+FQNmBJEbgWVpmrlblA4eSV0E
    zcYnFH4q7a6pegJcZEtvKPdXQGsSpvYu3BANvyZJM03OB8fmjEuFqB7J+yLj6PMJvuZk5iwS2Pax
    GMf35pY+egQ7PQaRexlzf4oXUYMq+bbi2P93KhDl/sozdieBAn+/axoKuvBhp6C++MRmRGyzP8pg
    JwIW3U9sAaYHuscJBnM69RXbxiayibn5ijFT7Ojmdju8h8L3C/gwLCEEkhPbX7wdDxRrmrKXFOLN
    PTgQoc6jWyom17AcTLL4KGgF77h4HIbnKGz38qnyx+IGYyHCWJH1FvrxijcVudOyQipqIqrIImhJ
    Ys3WFE5ZhXU1bzYlYsI9Jo/Vo2obhc8qHJj/+IvFaw5vMV/NL6+kaM7aPxcQsxajlkCjQGtjc6t7
    ATkEE2Dq9qhKeHQjgiHyoOtXdhhNvVAT0cctpnxu8aQeLKdg9wQI719bwZ4DrYDjytnRAFuTSWFX
    DYuHfwcNEWlWsB9UUQeV3P2zrfMHy6gltRF5tk1gp/goXecodmDaPuVwWT8JNEAXq21xi53IgRja
    Kh25kbrheop0C0ZoHdqI9E+RdRfqTYftpChIJcIxvic3ZrnkVUTBcEiYeNziyvGFkUHs8yf8Q8ko
    zm3u/lxtRq3aYg0CN91xaCc+51DJql9QP8qBJcxz48JWqgWMuUTQ9uE2RPWnD8snVhhpPg1j+wwD
    jVOOlSPlRC2e7fK7pG+EPCR0bFZ6uV1THNHYst8CkS/Qdy+WEjfYANdJ47DSJt7MDcBa7aTeL/R1
    ecW3wKLU493DbQtBcCsa6BUtsw0kWYwiGFfj05CC3xHGlti7BLhJrsbr7eJzI9RFx+wx9d6n5tv0
    G0jfQuE2bfS8a1xnSffm9tgcnTp3saMAZNhmR/znpt4bfpEYtpkXB3F8MqocBvMeNgRW4664B51M
    bvmXprn5EPrgCTNzujmPg8OTTS5G6pPKElTykmBlNYbj+SzS91zHDiNyMArXQ26bFWGsZ5wMEc2x
    pxkAKvlMEyO1BPW+7oPsAW6ILr3ZK12/RuKKlb4RR4nONb247IkU4e7XUAkENVOcdEyWFbVJ8yv7
    3t0ONzERELZPS3PsLRLApPMTXUz+0VA8QiZUQVa2ocBdsLHudaXWs1BatW1CsEC9RhMVvhusX85R
    56BUTIaOQ/dI3EIMTRXvjuukEltwBkcwQ1u5H+Z6U8SQ99Pg6xy4TtIZtmUNZsUEd31zkonu95AZ
    T136oopLWdw2Uu26CBsG6j1jyQ8zghcY6OQRFwYDYSmSBcKS8ZmzsIbwHL2dvrFMd2e3jk/6HSTj
    D4T66RNhF5O7Jesf2Dn59dIv/yMxs6LMVX1bD0k9gIX5gp/eNFYmpdSjt/jPB4QZ77DdXd8MFPpW
    bP16LuF5xYhJNey830lm+NUZztyDZTnnGpWJO/vMz+Xc7OkzYED5Q7fX1/UFqI8sh5CESy7lWmUa
    9iM5sMoCLoTMOKyiGWfK81RYxCxqjVynwZj7OOWbNYzvCca/wCGqmSvnURWz4sORE86PNFj3Kx1P
    +q4mJtg7LJ99nwU4rf+oVtyWoS31gamaA9Kfm0R4+MVwv38f9acEpBK/rsWmB/ghrv/NiqcNVCUF
    R26A3+PKWfSG8mx351ZofLKyyIxiUymOG626dmEfV7geKRCmTpqMOigWwZeMQ+YtE3m7D1HZXglY
    FZVZR7+lSj9ikN3G3WZSvEY/FcFWTLV54zV/sbWIWkjpPNDN770L9HjlxHzCm1FMizQfQxIGG6R+
    tisDSkkpvrt5mVgEaGx3Ei3hjYPfbCqlQPs3ffRMgZCf3PzrFQ+aRIW2nLSYfXAo89NZPrPj/+vw
    HSVrsT3Z+aXNMwR4LNGww8BTpvZ0WP8zILHjgY8preiHGd9XJxjihJB4tQFXjx6Nm7/mN//iZ4eF
    qPK3cv9czXjn8/10BMRkG11ccdr4R6SmORMJKxjVa2xJ9jFqDMy8B+K0DFWzZOPEELgwAphuBGjh
    LntufJgts7MB2Jf4dWzPp7BmnGaScw6MOsl2CkVUM1y8Vo9GtkqT/KHTKXVgEaB/JIbKMOAE4+Kz
    j+dtRFTpmHynS8EeSZd2gFWFkS0a2JVx0V91Bi6ezh1/kPqruaPJgn5axwAUX0oWN3+BPD/BW8hu
    yQk2sjRWneX3D5oEBQgzkLMPh83gYegy5MmQXoQYNGbnHmEUob8S+yk1xaoh47QxwaE+mrj/WWia
    vROeE9Y/UpOqku1QiK1Nep5ub2vDcnUZtwhvTQahZh4AoN6UKKZNLm1n6AtuO6OM8F/U1c6zEwZ2
    xCnm1CDcgD6sLGdhL4htBSLQzdyXs3va3VQ/exmf9mtRGxBzGsXdPjJ8kBgyQufTfcxGGVeoTpdv
    a2zo0YL9drVzEpnahDX6VAysokzCCEnagQYKVbxESJ8WUvTnpRxawaKGpt/icN5a3NBgShjbK2pm
    jFUY8bQYPFPorIqEI43dVUFf8QCXjMD4G6t2ct3ouw3R++Xm+WGwRqjvH8nNTWzl7P8VIXTU9pUI
    Q0zGP5gTPjNq1+hnFeB2Etg9Pq8F9rWaZYZoBL0yWx08Pko1Mi4fBHMTgq1Qff1T/aNIGyktlByW
    fHVmcNHKxRZ8go+ehZV7edMSs0I3Bw7nIXtV7eEFc/WbVmk1WicZvQQvbVsGzl38UYsvQdciJeJj
    fZphJiqvcgQs9VGKMAwcNUioqGgtjScPj5gAa/Vcds5hZaujJJhObPorJ8xEJ07zBcwzL08EJnjp
    VC6PYBYqbp1ld14EjhP0QmLKdTo05fQfJd5132HWdD5dHGGuTm4eNGgBezMBh9xe6A28OUqQQJjl
    PRz6/skX+tNsrHt5DwKym+UH/yxbdIyPir+B3BnB2e6715dsMFhdzUiWbatnqNGiQATSEXSk8bjp
    EM5EdydwO99DQnpzbBroeIPsc5CelW0LK894SUJUNhe0qdKWiIeo3Mbfco8zDhxtpIBBn7l2gZcY
    yHKJ5UsPq5Iq4JrwGx0SBB7Fdh8t1UtdmjN86E6im3MBSGIp2vcCzOVcAJHHgTGgWv9+auO4nUW6
    Ct1wIJJuMJdbiRT0s1r42Qs3RQaY1IKC3Slin9YtKC0TnI7Tvgj2CL8H5/ZA3hOe9zc5w+6qtWc4
    OZuiNOAhGci/in+CRNRNHRCsUlp6N8QvQ4DOYMzMok9goDVy0yMpURj4ibHKL85ClpwTy7BJz7sE
    isrgUPYs2ddC+3fBZb1tiahrLZaGd24srVfbzv9R6XoOKmcZfywSTp+rGoe/4iOmoDZLSiHm4dh7
    YBQpFZ41uW9cPGuFM/Nqj34anyk0V+MAUa5Q8NbipON77WkiIr8v0Hn7faVkq+xNIQOKmB1S0k4P
    /EMMz/ysFnZIB9n4wh3s5PD7e+t0fgcHe18NWREsQ50jyiX9IRjn9tOkrSLHooxPiiwBftBjo6lD
    2EKlYeoucf3NrualvIF+qCx+gPQ4OIu9bzNl1vr0qLLIAuHaVAqJhSU46OfSwMI3+qh46Z9YDoGB
    x0rcaFsRj8riDk0Z9ULGndRqAxHlW5GqXCiokX2zI6prHmHRPVuXvYck8e2bRd9i9UuaPjFpFp6f
    lEOtdnn4VsZXQnLf80ksk7j4B0AGz1nSTORI3TqWQX+8HCmU0SJdVOwBUo1ihiRmlIhSWOWH6FjV
    ho9Q4Ojv3QsaikuntudyHqcUvnPOadOfm2VW1fA+v+CkOJmjMjyGjyRl1Wd9Ygi17WhuZuWX+VNq
    bwxmq32MxCejHEmdNkkj8N8zd5Z5P0n2vIO9HzN1XOveUa2QA8v8+gZBNh+495BTnYY7iz5yvhTK
    HdMzN8R8MbJs485NnCtZrV+sBZz1SLzIY+/oy+IxlykIi5mGy7EsSgjRC1I+XHKAA0lia3oZ5AkQ
    cPiMUXGOxDcCh4DeYzE4u+kkjq+0HS7PSbbcazb9yQISGSt0Rd4P2owGieTqJ7ayT5/aq1p1MO1w
    ciOU3A17Nsg0CG1fpnbiffBav07Z8BEzx9j3Kb/0HSHUXT+BSaemq7byAjd0jy23Dt295llQfxho
    Tm7U2jslg35aa0GAqthzP9zlRMfog21VQqQwxywk7y694tc7etl4sl3QFCyT6ntvmBVp3hG97xb9
    NGSw3AW/xyDW8HN4zsWQXTD1OM16RAQzLmpBosnL4kgmZScHRL5qa0Gr+URZa5waHiG09GxiQKpu
    JNKPUJuQKnet9yr9wOfS1C1DvR5DEcRt6hQyVXsAupoMznbGPyoRqySRsbvttF+QZoud4ik5zbyF
    czbIH5Ykb+vKCiSd9tInIadqjHDvj2MpHYOg/okn130/sL8qwL15S3aBla9jDBkxakl073zjC+fp
    xRSHbQWQeB7G9PSJGsfmQjhHQ48nlKCV0SB2nzBm/6xESRoHidncMIUY7N0RTlyY0FJ60wwVhT4T
    WGAgto/Tg1sNj+Y6MtPjvCfaCiO3AkEl2w6JX/cqS/vvnaf/P6OF57sCoCJCLy/nI48yo1bXXWhS
    DwAz+zNWTJGufKl8v7O0G2TdhQLWfSExWylwuw55JZ2oyU33yHyiRD4B4PtIMR2r2s/onbB+x7Uy
    PG5Zr0j3GY1MumP/39vW//wlT4AOBAw9cdwpFh7o6d7hJPzI01Fz1lUHEaJZZwKt+Z5yVnvw/nSk
    8cV+h7YIs6oXU/mrqkZW2LI3BO2na6N1clroddxmaa3+ugYStmzR3fgYLeeDfBQGsWlC8D5hg820
    8dZ2AovDqjjznap2jguxZKYj0/q9/P8CEBAhwant0EnhwkApQsBLFvNeDwOfcZFxW/3HTmyIe7tX
    9fX5s2SjsxeK5KKUP9WR3dpuy5QeeAWc6nBfyzwuQD+TIJ8itTnDpIHACf+TjvbH2h9k97lzpHGR
    eIDF729G1oFCn7S1PnXq9Bo5RTp7aaYgbQm3EydpLaWhR7K9dOnHEqJAQDWZ50N86jseAvvXRVo+
    EBnXnDNOt9kLmkE9/nYyjII1Vt8140bbUp+reeU1zryGg5CeHjUtvJ8CXfh7EcW1YcHPSXvXXHp1
    P0eA2t7B67m6jTrMb/SwsaF1mv9/lY3Cu8UuKRQKGQieQmooGB2o0y79KRj46vqqZeYmVDuI9z78
    +FvHoDii/VVBohWCJRhlxEq98y0lEbFRypUtoz0R1YB7mskhEASeL30qcxQtM2YpAnWi0PiM5XdZ
    4MLvPPFKLTJzlz5WmDY/PYNW4QdMpPSywoQQE0zmhuDNb+fZMKuCFABwRG7RcNuxMTkTey2lHEFo
    DTxsvQohm9puJ8se045okLRXaZxknoUjQH0JMwZMOrgTQ5TfckOm1edvL70qr9oIqcWff4yfN/HX
    5F4iwuA59DPu8EVdyUtZrZvC/K4R7XFmSGkGzHLZZl9Qz2ZEw8GaARIVrlWKdHRvzmU1T1LqTKtq
    zVy9u+3hpOl7aTSm9eh6LgkHrY3ht2ZkHubJCYmRI6MupzbSOat+2988nTK9ZOoKffWKVAHuMCDl
    q5mpjHM/emq/pStZPCe8iJp2cqh5Z8ggV0cChGUKy2ZIUBpe0gscy8T9ypagLbg0sC95HdI40INS
    21y1IqRujNpZi6MQW6xTeO2o9PP3amWVZptazohr0w7N/3AGtsfpZO4k/uwg6R0jsh+hiTitmm74
    W941H87QtRIvIDk1rpf3/I6wx0hnl3Eg6ghZX+rsrE+RO6fynIy2d2YSxGKWEd4bN9MUCykOqNhr
    arP4lcgMhO/TSLMsKU+D7lnJVFrKNnUe9Ue28O8gQ7EUsQtb0od+gB/30pXDpcJ0NAW9mm5lkf/O
    k7wpk3ZHOoNYXGMXpv2GRUd3TMtxCM5hBzceqqUY/fS4wapfbwPxt9BJBNXLeKlPSjBa0xFN92wZ
    ONk0oxa8bt8XkM6v9KQtNKA6PMrQDU+kq60Y3ZNjX3aygexfFZm9IhUvz8xGhO1RrFSXoZ/LsZCK
    0QqqTbJPJgsahjY/Y530vAk5y4ur2Bfw9wznnS+9fzE3UEtIrz6Z9gFa2pYKLtS+X72dmchcSS1c
    yDk/V0a6j1AqkHAHlrgmpayQSfSkmk6l1fYaCbwgueOxYaVeuxAuMuD4r7UPCklDe79atejKF4U0
    XtsUzAp96sVe+fVc2XbRj2ZNRJKpwTY+J3tPm4w/AVHutbbOZyJ8h0RfiGJi9dPuA406RbTFKei+
    Ctu+NggJyCRCF6noVyGi6Q0xM6/ANslz88yToWlkOtWrCz+an8mJ4OBYMsP7huXu8nYvlcRjDr1N
    5vDmwp/Xx2lduIHmi52xebiahy1WbO601m40JiTxMOhe+RBNNJ8U9AE0Lrk82WLW77mJL7FR3jrZ
    7I9hAmf4cBntnfxU5CQkdFEIb6yN1lyTOcZO3NgsRuIwcWaK086Y8syorWhc/2CSMbjitKTU3501
    BV12uba0Y6trE/Hw5AxVIpsk9cA4+HmOAhpl+VYaCqVUduuYs7HdNk3uLR2cTcP4Xylc0qGVE7BR
    5/a49lPcvAltc4tZGmfK3Jx8rlPnqqkamNaTQlXDj7EYLDEi41YfF2jFrRkZoHq31sh91Qg/57WQ
    9EgmSO0+OHIzUvd4AuqMwPoxth0pGpicELHLT/z49NRjOOuv4gd5P4mcVBu5bZteGTOfOc/0VHgi
    Yy7N43DYBjXAKozf5FJCjwuF5RmSC2TskEi57UYKSqdaRk5g6q+2Uag1uGZC8oqXMa9wQhEZ91rP
    rBuvBZ9QqA9kAbByZqDuCmAZdNkkx2GOKvOK84b6i9WIB9FblE53ZEb1HCsBxGtEK+12er0T9Dh3
    dJJG+LItakoL+xPVW7eZkOypr+ZwvZeP+/6nF9qK7dYR6aARF/Zvt0kxBX2CdWHYV9EUOl7rmK3X
    dr/9V8Wmhh9QscEadyCr3KYmGg6VdZfryUUUVILXs6gJdsdDf957wHo5EcIHj1G4/KcmN2Ajo7Qd
    0hieUYmrkOPb7TMhF+luc3NdkBrjkAUpiU7ZjfXrKUxJ2AxBS28rFIPI6LPQ1ToR2byURbWB+3x4
    HLPxeL8aW9DQ1ncbHa070yxPg1KkqZIjrwMOfSrerjpRs7bu5lT/HP3G0jrgGpZZH/piIF+UPub9
    OuYRP4lmn2ABSEcB5v7bC9Z3g8T7nCXb4Xd/pfXLG7kwWstq6z3/mQ+Ug9dp4TYTzcY4MJmUpydd
    dc/EDdN8rdi8pxJWu8fFsIDtDlxyKpUB4mHtJM1+ZE0q1kmA7pi6+KXszLUT8MlHwLq/d+IWs+d7
  • as2qkn
    as2qkn Quicken Windows Other Member ✭✭
    Avast 22.9.6034 (build 22.9.7554.750) Virus definitions 221023-6 is blocking Quicken (Home and Business) version R44.27 Build 27.1.44.27 due to a rundll trojan: "Win32:APTZ-gen [Trj]". I've submitted a false positive report to Avast with this same information.
  • as2qkn
    as2qkn Quicken Windows Other Member ✭✭
    Details attached. The error file reported by Windows starts with:

    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAACr6PKqswOFRLzvaswf5DP7IlJazrss+nRE9S+MsRc6kwew+lZRy5bSlROGE2Z6LoTNJJHGh

    I can post the complete message if that will help.
  • Norm
    Norm Member ✭✭
    edited October 2022
    My Avast is up to date Oct 24 versions and Quicken is on the latest Canadian version.
    When I open Qkn Avast still says there is a virus in it. second time in about a month.
    Quicken needs to work with Avast and other to get their product working.
    When I turn off Avast shields Qkn opens fine using windows defender turned on
  • Dave Brandman
    Dave Brandman Member ✭✭✭
    So I started getting the problem yesterday. I went into Avast and updated both the virus definitions and the program (there was a small update) and the problem went away. As others have noted, this is a repeat of the problem from a month ago. Anyway, this morning, the problem was back and updating the virus definitions did not solve the problem. There were no program updates.
  • Kalman
    Kalman Quicken Windows Subscription Member ✭✭
    Submit the bug request to AVAST..
    https://www.avast.com/false-positive-file-form.php
    this was resolved for a few weeks and now its back
  • Kalman
    Kalman Quicken Windows Subscription Member ✭✭
    https://www.avast.com/false-positive-file-form.php
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    JBAH said:
    In the last couple of days when opening Quicken (Windows) my antivirus software says it secured rundll32.exe[13868] because it was infected with WIn32:APTX-gen[Trj]. Where is this coming from?
    Hello @JBAH, 

    I am sorry to hear about these problems with launching errors and antivirus software seemingly preventing proper functioning of the software. Thank you for asking about this here on the Quicken Community.

    Are you currently making use of Avast antivirus software? If not, what particular kind of antivirus software is currently in use?

    I look forward to your answers, and I hope to provide further information once I know more about the situation. 

    Thank you,

    Quicken Jared 
  • jpturley771
    jpturley771 Quicken Windows Subscription Member
    I am also getting that message. I am using AVG Free virus software. The file path is rundll.32.exe. It is possible that Quicken is attempting to download and install an update.
  • jpturley771
    jpturley771 Quicken Windows Subscription Member
    The Quicken runtime exception:
    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()

    Begin_Block_1
    gAAAALKDVhqgSuma/iBKzGVssw9rloh3b+HCLyrAGkgEPdWjg+Z5mD8Tm+Mo13EVRahWCqM/UVbX
    fiA2rMsvFeIGg9H8JoZbXqdpCZpts2IythZPoz+BrVzwFiP099NTX/Npamu27uRyzwLqkyJH9oNG
    FPBTXqwunz7Rp270uHE3/+AqEAAAAHGTzpPimzccaeLMHto+GjGgIwAASQsdUNlRRh8UVUo6wFwT
    Rdz+QC90cgBhq54pDxiBBv+61vTSYVlTar6HVf6xp2KPoAADiwNNn09MqRrnNQx841n3rcY/wSsS
    Ur1xTsZGk3f2oJwSZJVHZhYZw0gVNpiLeGOqmBkIPRqgaXD6qdHo16GXp9QiF8sEyC9yBDAeF+KU
    ImlX0nMYiucSU3XnwEbNFPg+3alWW916akfb5ywTctjEwXaM+zftOOTfDG8/uKBMO9OXVsSEN/0k
    mUEZ8mp1YtXYxckUGUeUrinswmbQkgl+wkMSF6cDmut2DEQID5ay7CJAcIyq7SbyJPKDfkas2S+s
    59gsXOxmy1SfzY+ZS7q+Mi6k40Do5patE9uroGnkTEQug7hp6BoDntw7tj/0pJ+jxGV+phByO5Yr
    5sbn5d0ezLXNP/IRQpLLYPkGddzG6xuHIAM+IleiSTePxHjQRfZ6io9JyfQzGZHQ23R3RmZG+65O
    ecCV3EG4UkrVNKZwtiUhto4TXr23mp06tbUhgZWcuww+QQHVknX976HykzC1mqYQXcKNW7+puuaj
    o5oV5KNRs9SRT3+iarQZQN0A/fURbjgwvYXbAd/vvRLkoViMYXyNkj+AcAq9QreahQtN36Q1AnWG
    6kvqV3i+7gx8AYJr3nxs+TWMaRb5m6+vHNtm9YLFEEz32QleBH3cnHlL3eqqId3acbZ2npL6NB1k
    f7v1Ggre6fbIWmF2QYsrJ0AxvlLW2TtGmXCP7zgqHNhnnXYuztfJmdAYYDHCIRWT0hhabfGA39te
    f79B6a3pLgqa5IQdbQHSWml6TwtPk0Jh3rv8okntQB5fGQ+XSZ2Q7ebAQqRoemfl18lX8xgwBAec
    lqPx+IGrAz3GDg2iMXq3fFaAoVF+YI4syibDrWN9iYT7Y4CSDQDttdB9KK3P+mWSWMccbLGwlQP2
    uQG/NsmXOmfGAHQCffBv+wTuehadx83MyOxP+SBWrN3GLjq6gYgtzvoE6lNhBXhlKezOnInezEpc
    l3e865NOrKTKQ0S4y9r8dD6ClsmiU0iuDKBQNtQchI+PtjhlrI9hC0KrGWQi16xGWQCC0CEOS6hy
    AkR+3zKchpHk8etVo8lNeSnYKzUWizQfKUZukwAJU+b61XMzlIsGUr5LSnAq3IOuDVy299I5RE76
    DKCYfvW0qkBUTPQTPUZ1QwFzRIqJecCuWz/ADn9yJ0viegqv9BrhYoioWYWv3BELKF+dreykL2OG
    T5OYB5WoD6mL/skrfR9oIoYZqPUD1YIy+B7j6ycrrFwEmxFi9/ZLSv1RPyCvr7lET4NsLjs1kh3Y
    h5bKq9rI7C+PkvlXAZyT/Yg+PGWLdpcEm9X1SO5gfXRDYY6pM7C0wZlczVU40ek51NqbjPHw0SMk
    IdWkEG3kRxp0uYecOpE0uq50wJW45VktGej+c2rl0//gsmj3ZdfYfFG6XfcOROMfP7ahKLUzt2Me
    1M3ChWg+9gjvvvPo6PfdObz/Xo5cgmJbug/veHHJZaTJVzNZ6BD9WiG8diwr2PXzJy1shzNk/DNd
    0oA2YE7XaiqMeU6pB5y5HyVCvIWHJMfRC9s8+Uaz4/Rpj1sRLlWk3IKpzsmb6is2FlGz9EGsRUc+
    7D+hgIl9mIsbklCiDvFQPRWSZHubAu7tquNgv4VA/kTcM7BIOF1D1AeoL/qpSSeXVqCFDDBLEbuU
    qHE9eR4i2QQRLo4q+XZ/GSNT4ln8JZAPzWrGgGEPU/m0PMQiKDnCsiLpxYC1xnYChanxOan06R5Y
    vFsVwjGq/qBnOVigSh3p330LiWKjFkLqhVLoQW2qKGseOSahimaxsbuCXzSFSB9qsQf0mbliYshp
    bzLZGg/f2/lwEmT0cNJxXm7iL+NpW6ygevq17/8LiixSEb+Nrl+23Ld5UQVhJAM8dvMHwRb55E6G
    giF6Cg0QUdvM1shEq500UOLZz3L5+dhUDPE0Qy7ryM2EjrKvzKTN1yIm+QUHgRtyGRnc0R64nyk7
    9AEPit7mHSgWv7kstJgnzdR5KG6sGeJ03hMttsqtCv37JXwgWMxRvGA/ylnfvch51K03iVFEHT9G
    8DxtyLCBGNsk6Hn4/kSmq/5Za69gPKjQmsasbaa/J6izsm+dc+kER5qTAoDRqtfwabwuhg/Yal76
    Sl4EN+p61LaggA7F71Nf9Pap7K3LuVuRcS58KLOXhnoA67tYyabqyadiCye+Lxax1WBh7+azDGry
    jCCZEOkPCjm9wHlPLlWd8jG7rYN63vG+rvSLXn4Byjs5AyL79ad2yZRrcJ/jx21qxveI0Ppk+H5w
    jGuk4KanBUnRtDInr5LJQzpcJURQNwGrtKHDTKgEdRKDSBzKGRye5EZI75VMTsBc69Msuq5xdJn7
    NY8ud32Y+JRkqoN5jDWJO/tkbY0GMiUI4UXBbv2iGMIca3LVAcqeXJ2toSjGULTcn3+EMuyC8pw9
    qiP0hs1uaXvtbomPYaiyXmuRqyIu3A3RUBYIbBvwOnV9K1cBkY0bN1FwxUHblqPAiqvkf1lGZDRs
    bt3c/Ngfdd9N1OcmsJqjcjMqAl+MeAQxNWnrCPXeMAnH+6e0WJ1xcGu3x3lKQJFkSBdKoSx33xv1
    YNc8G/HZTIUULjwsTVtESjo57kZQ5oQi+Jym+V9LcH4yfJQMw3CKpTaXLTVDiP/6ROH6J1COfqTF
    IWtIZ+fpsiQDtEsLIhKCRtGBAgjWlvJX4RTa8BBarskz3wGHAro2R5P7owwTEveT49dfitXfvi93
    qdyuUOyCnNFc0JLQcqP12sIz50LqIjdgdtjp5Sk5wyVLNbYTBkFQtkFzJWlZsw9grer4MjYJJWp/
    C6RLHZ8kHpPGQ5Z/CgZAsbHd09p4ZLrMcElyh3hdZSU0WMXk8KreaiXGyAJqOmE8xETZPeoJqLaZ
    lNd1g/1r/rIw1eFx6sMM7hFo6Pf1b+0EMs77g2GQbrYMmKNh8rKUtHhzuFL33kjBSL1y4mG2C3dC
    LOVsA9y9fj6wSOSbouosGl1TqQE8xS/fWF3o5pqeo0mPbEyn/XBtXIC4AV6ZNVxUDr6AHGC3Wl/H
    wcLXuRG3u0koOcTJGgSfDxI9gf9aFWsTfHbQzBH7Afbwum0e17aFVXxJtdJN9ZUYruNX3XnS9mRv
    BHfNX3E6WZ6m/7wZGrZJsxO6oQDaOitETO1MnLoD5Rfo0/SJAZrjN3Owo4umoKEugNG6jKq8U/Ry
    4MiYHlruyib75tycvscw0D953YRfs0E78WJ1s/aYxn1CHdsuLD1OsCZVq8EbS0D9t9Cps0N7klJe
    ZXBxbr9N34SLriUB2hCf2irgz2UKmmbeegyEuwhugzmMyfKWHaVLHHol0LrGloWHP9Y/POer5EGT
    xw1EID1KZw250hcLVVUjDApwyvFK1av4CREZ4yyHQTeiZSU51MLpbbRJAhXQBSVwSrKIvNZT4tYE
    cOlL7HAXT54W+WcK7GbjUVYihuIv3jTQCTTKVMpAkRafuS01gJF4myETt9WwXnR03sdz9sOOFXJY
    cQKXWanUlA+nD63jpwljXxwJeDxSXaB76Yyvy26yVYGHxyOfl1XjERlrkT+WgN9vDHFGlqT7Ir9w
    0eMxEfwV5MRjGXrkj98yN6b8V1tQ4u1/BiXdXObsFtbK4fRi6LyT0aaNd7SJR2XcZ5PSPpvgkAtn
    uERvtaybFD+mXIUR6J+/hdtNEocEyXlr+uexXmCjouZPu87U9PgRpaeSNCG/zz+ZJI8M+pFewW79
    PlCfhWRHsic2Je6VYrkHK71otlySfVpP3bezE0otAjdtsL1n6RissqMzZgXdr58egzVkyT+cYRmo
    YSNFUoxpLV4/oErMsxxQFJmfoXHsauOpyBmg51M/T7Mz0GlPkbIjaFk3tkS6/L/n3DaIpGWJihg+
    x0vbrEdWylf8I6ZRE9dLCfpRGTIm2nVQVggDNF/NB/72sI1VmmXCmv7xFhOO77BgutjfWfRwJXPm
    +I2/Ea6YvNCl5FGRrEDr+SreD5EQ4nXxvlSeHwLMWYs+1ltyVdHq+Hu2TurWkXpXU0TkfusUkY9x
    LB8pIgG1l5/pkIw7Ffofs21devoqobNeAU9jczjm4XvE5DLpk2B4UiD4O4RHDG9DEnBk269bOWqO
    3QcHtblItukwJm/3PLvupH8RzY7nB2rrT4UxcI95YngHchgdrTr6asHueRTAY7EK8mtohDSbuOZX
    FmoL18RIe67JVNaRZtBU4zNBQvaF25eRv0em+pb3DUZ54wDw3ETD78axWzE1Vfc6kPUUsxgF0pCf
    hesFW9WXaqLq3cp+y531wF+jVABmszca4RoMYSU8qlxSd7AJurZJEYS5/8R1vYuYfYeKZjbS4itu
    8HZ+9ccfYdNeASM12z5VTKI0T/N2OkrRfH0K6hW9l/34RkyktyfJUsFDq6hsEKqAyhvSuPbl1G3N
    wZ+O6VDc3Pnsp7q7oHloqxIZVzHP52oVufmvrMVm29Xn9kHWIqfZEOkoL2GJ5auYHIJSPJJ9QEYO
    5gK3gxlXsHp9JHevZERrw4HsIQ/hzLugmVZX128nsr3dWYfxapdKVb8yeCEl5SJsupD9OisfJO8Z
    PQ8TUOEJfAAyKh9QFIuz6ZnmGHZswfx4Jq2ZFhR5HucKq/pIfapSkniVIBuKh0pWqOh2VlkmqkO/
    YeIPoyO6WwYZJ+p0LoTTNUANFBAl3m/qLIui7G44a5QPGo+x4/0P76/PXcz7CT+jnoEjS+ljNJdx
    PnulR4/L0gdbufcSnUH/l8KpX8Vc774E79G0qCr+iE0wycB1EI3IW50vQecA7CPk904npCgN01z2
    xLFzlh0L3uBegnu9OP+/64/n0JjfTWHnQ4415EpRxEFHARFNhjpSk5ML3DlOiV6hsLzxVKVmwI94
    QqWQbDJW/+usQlhnEC4Zx0A6qZ0JBYLBBRGJpNVIs8j8ZrAfXwjk8+MzRqDC0fLArkOY843wTYuf
    IOjiPgfCyo2A3Is9x9YBIUgxYxOPGCnQsgJAQylob1o8EgrOcM+4M/KGAMj6P3yVU61U0w+9DCsT
    UoINVhTQpXwLSukNq1VBvoMz32MRFzK9G3l3+xNIg4H0Io+bMoqW7qHFqojyDGkqHtFnHZZcWxhH
    osN8d5939b1M1fYdbbAylDw82I5tcmUutYRvyfsoOYQL8K3O4tER8t/ZOiUzk0rUfk2vR1XqdNby
    W+jejYYbrmjU8WB0de65/ZHQwvpgqklHRp5s7cNvBpLdJUkJ8GQ/NJTDWPIRRt9802cPnKVYXCDQ
    vLHnmZFAz5DmwVnFoua3J6LQ2P8F4t7+rs6djlU2AImCm4o4J4Hx5eWrbJltWj2O5FZaHfbNZnuQ
    bVAMdxnwM7s/kPw8agyhCeUC/pAURfJdGMjMXJw0Szv96/jYzV95/z5ekNuax+QIBue1KpvQ27A+
    3oD7xMpjJc3CzvPijfc8p4oVlBd9cpMNzC/1iM8KE0BcQVx5YnHN5r5Lk0PNXzE9L9WVhGpDU1z8
    36vZ7ox8bhMRDgivZRWzeTmL5t64SC3SRPFUQMuC8n+QqEPCQQIEAHnlVYsxXtH1MN8fW7Zj2IOw
    xm3nnLYd5tH8OiZ3aYOF5Nh2DOWbTidX4gHSdHUTxfsy7wGLTMUy4gIKAb4a8EJ2J8loiZnzyqpE
    R8myz2RO7gfzSE1Gc4I9W3qcqHdrXgx0H4loYKJB56JFTHC9RetUfuhIkyUYTcdd/n+pel0fR30C
    fqAMC0vYyanzSl/CLxpwhqz/ADplx96i/tbw+lzyDgo9NhC1K58PsAL6K0H4Wm/JegunwIHO3Sey
    a+hwEvyix5+UfH1aEMD6XFHvmkeK9mkYXsvZfj2JcaQ3Qn+MRp/+6O/79tkbtfILBNXDZlmbBNUa
    Y5/cvzlLgtLpW+oT2GLqGThcpe7yxsJOJq1ILtG7jcxh2YwUrwm9x6u95sLdzIXlFOiSmb7WeHcp
    uBi2y2OOlvRgcv3I4n1cmZA8zAXUIA0KGJgmNvtGJ4KzgSByYZ4cQIlLzJ4QTXvbYhNHjXJW185y
    Um/XY8mqzJH5U7DIKOQ3Lb0ssbWjtRlCRafjBLbPmCqH5Qgo14bkO+LywFnf6RMRrpNlq/qviw2e
    ZluBjAp4v/L2gdBHWUhyS1l1Q3s6msbVNA7Eia0YcGwpl5ai6cgaIjQew7OxHs+VWnDFEolFzSBy
    v9n/tINT+E/FX0MNhXiMReLgYUK192/u6XUVXsr9AGFYulPscjzjmqW/WRZD8WbXYialNy33j9nM
    6G4ByJLrtazELDE/xBcMIj8ZClxT3kBNaEqMKLbybUAVNQ7nnygwfT4rllyPjsq6ZoyrRt78VZCV
    lXbkCFBLgp1wUQnhV63UYvHZjGvYKLTrZ24MeBBkW3NfGmE6bJqwmeJtRoDbDVxC1Dd+Tv0uuD9+
    DbP11RErk5Z7hk+H4RTZM7XKiodlbF4T+y5u17gXSkQPT8TjiXGajBUpBoMQz2t+fpgP2EHdyuh0
    j7LpLoy+Gm7XXYj638ShM2SXee+VJZVmoMm+uLvCh+4+TnVVbB/gyMZALBbYGgnBphLIPQD6VinZ
    MU4nEN0EjRIgkyAT8WoUsNeDeAirgocSi/V6P2B1mi6q/OtNh8S7IB0HyT6neOCPl+OpHyv7flP4
    aIegnp88igY+V8hWIm6Y0I1c2E0W3fzR8jbT1AySHW7THzX5zU67T+hsKhzOeEMPz7cJdCkz7xTb
    4+YbBzkIdsNRGUlFmIcPjgYsrvcqt6vSxNrQwWi3zbPE4w6pJMCqC8GHI5eR71Xr4gmPGgIK93tu
    ehtqfazG2i2oQB4Ib7ga0lFI1ECx5VE9wx+1gh4yiiWarEzvxSGfpobyJu158UhOyLlaXBGsXJUh
    s0m4gv5091jYezLfhqBId+8OdD6NjajOslN1NTw5J/4KpaNHlCOYBw2I8tlC5qt0RWbX4kFaYxDP
    KbxqvWUqMbtrCcwcnxmMjLXZuCtE5GZqezdDgbAeXkTWWU62wC0fh3AgxNw2bxrXTzIBikBpt7+a
    T9z3OauNkI9LZKYqc8y5SJiI++Opu3Trrf4Lodz9YeEBeEqCaKpEW9OzTDFzD/LrwSTKAvi44dQl
    Tpr4fDdMhnA+k30WnM48tWnyMkGjvvy6OdlmGxfOndOe7WQYEyy6WWLVUFswHoHqKrzW68qzL913
    A2YpvpZ6BVsDOLX7yKYrKzGmrU6TKdr60To2gBvXXAnYaJ4CTasAbhnoxxIcEgx9rUbyWR8C4fQt
    6vbmYgbniovFvYaoU6I2AiAXcBDrha4UX4ytoJAEl3Fle9FYrDTFnBKUz8TtEbsRfPQ/fUDorkFw
    cBGSZCTl4QR6UL7mTK9slKh1XJOzl3/hWtz00M8VvMZWw0vx3dT+uo2hElBEOAxAjUzB9IXTvAVX
    oQbM51SM+mX22iin6WUZC9Mhxm9wDaqtpij8D3rlLAqQM6k4dgIpRhdRTqk4fGhHdjet3qNWjCNd
    RLajqzIgeGhc6RLCrBwvZq6DmJQbnSkuAOFgVcxps+tbcG0D8cX4Jkvsjobfih7OJG07a+3SzFS+
    SwU3zfvlwK4yReDrY5fpEewgGjTMgaCqddtOET5xf3OS9kslSDxyvSlr+kEk/PFY5feg/X3eNG9d
    oMotJcIJdr3ML1NQyJIsJBeXh2SLXX3U5suTwNV83tFwzEak6ijEWE6iQzbmx2GxDOq0WdpRZZh9
    HxrzMqEia2P+mOuqLoZGZ5vkSctAQZEGj6Q0MORNfyLZZOzWG0AsBwceBYpSObeBztHwYX/YeEwe
    NrMaS8ONms50bLggZ6AK1NNK8V30SohjtblzoveS9uTBeuEFtMqUhixiRplFmBcz74Q6LB/GQ+fD
    F3nKYm3Fz0TsIGqEuhsUuKuXx+vR9OZ9DCaNtHwzXXaKgAjs1/i6l6jina9q4pn2o5+pAE0fJdsg
    qy5ZFsALZNUOyUKVK1a9/XOQlvjgJZmHG8e1fQcDK4H4Sp4iRy7lUklLyfErZcjvJ9tza1h2ijdh
    7I10ivXzOZVZ4CjKR4elHgMA4kAxwmQ04LRhIobI745ML2iqQabuT/o4MuR/iSwq2ffkknXVT+4l
    GCTo4qcQkZxzArLq1piIlr+HkXd1BV00YflkZd6aO/9cW/UCgQuy7UI4fwaQBnVMDsgcYJOlQxBS
    hoZYP+r3hIlS2K7D2Lp772uXw7NBbpG9eC/VIAsvTfTtGswiwdSiy96w2cYEj9q/FCx/lJun+nAW
    qhbHBawMbkGNw6VVnnrGiv2EEqueh/TILhH/lKgWQt3Mm9yR43iS3OVDBjyxyS3HFbPcnEIVYTbh
    WRk2VBs0+7jng0xpbogr1GgPP9rIulB1N53tJSIqmR/0JkBoDkydbVh5eZsD7wirCotAQc9dk+/l
    Ui98qwz14I9YlGMpSAmOkHIi23MLZ0lYywDtBF96u9bYyOYObuUo7an4wjvwtVEb/wyOUGQHI/Ya
    0sVKpPqmQJPv2OXwgtJ5RzP2nickJuX306QPbwlUAt1+9z9DdMIOhJTa4GPD994nKnbuX9x0j6Fe
    z7qt/45nZIVyaxjNAtXcCu8Kka0uQVKK9ohVuCP/SxChYbPwY5RfW+J3ItcQSmYWKO3hMjTxEx2w
    wRGrT7Z6u4pqvGzH6yOODh/Cgk/yAdDohmAIJ44TEU+legV2mQEdozfirrOT5uVak47u8WL/W1ze
    gnYpJughvPqpaCgiRsw2ZyVIBMIllsZTRey+hreYdvD2IQyFFB8leZuCZ2PAnkrPAtYxPn5sgOPA
    BdIZZFP3tVMuxVEoGrs8ze60/PuKkRQ8a4RCmHlOTwsIPPfw8hZVS5zogSMkH3t/xkmntQ26PEBg
    XVIs7QbvprCJ1UJZTyIDkmZPsflIgVStT8iJbqkoNqALkl55kwHv8JDAB8eyYTaWPABwdibbUC2w
    DndvnRSlyPzWJqt5dpG85flquvOziinDCews99Y3wnoM2HAokF0rqI7FXcgCzncaHZUNG7yhni7B
    TPuAHfyq3abp6V2uy5JhqZZbdhrJxG7CIRdwV8LoECO44/xD4qR+Ld/SWFEAa4eT6IlV9XicIn8b
    nsjswwFUa7Ef4r1mXiXaRSEJ55BozDfRYanQis48U5vsdw2PomOWgJ7pErcxp1CahmUt3QXYCotH
    conQVJFjOi5o5gV7x5dl9eZq+383Tb8U/Bk4NY41fZgEMSx6W8nNfdakMq3T1PI3vV5Oe6kqYKtL
    WxHSBk56KkqylyaEhqiGvg3LuEEsJJsEQH2RzwKw1JACVJVFvoZCD+tVMvgVktcohc5bxrRPXkKa
    z2buGIDa9eXPCLvyEHOlARQkMJ9xFCvS89UcgN7d73NPspp5sylWN9helZuATobvQBGS1F/vZ3ns
    gfZZk3Ei/7ukNdXcCG7vgnSEusiLub/brDmZ9gCMNy1m/2Vo3+OAIRMNc85aOsShBRkEelpEOG3R
    5babJ+lViGm5qJQIsXvUb9XawppsJS2xiZwT5U99WH/anA2qKHyp/RrXvZ4DaH3l60VfrUV4ysk4
    48WunqFcSXeWVsVXcCLzTCEKRH61AUFIDUcXYFrnDNLQTkdVdGbikebgon43yTsb//STh/Gsi+6b
    Gw+2mwtLoQZh3A0pM8s/yKiv52XhDxqo4F9EIGpb4Q3Ta1o1+MlcU70laN70OYMSIHnbOwyN4667
    sDvo1ZcSF1yoCDOCFcgjrf9ygfCvMrXXlVaTMPulce18CmUicpCbcJBhbU9ocZcVYK3LWLOAqs0t
    QWxA6N8TE7Vw/I2rSCbwBfbxOFk4DUy3H0fnOlmU5Tp4e8QnK6pr9CPTEhl0SodGDurenzszhtdt
    otAjncRRyK18o5AVGKHBnJc6qKohuJZVwJjtO6nYXrOl3BOKBF2SD7bMr+92tTpB3mqyq6igmYtt
    vOSFjT2XTT066RcFtdR0hKSFS9j84/Mp5R5xSXcRmpxtk8AqyFW9FH0P7CROYE6wYnYdDKPXFB3a
    ymS6vjO8SPbAr9MLlB3aoX/QDs8zR7VnyEwCLd2EtupkxyIhEf3dj5KF5KOkja+XJjRbAb583wf+
    asNPUML2bKy6dmdX1vObzStAFzEBpsC45yHvVAo7INQ+BbjfRmOEfvClhVRC2LHHLE2Pjnj+sKc3
    543+no/a66md+ATwAwWrSd2Cpw28Osvjvv0xSUxel59ZSCRIzjwuSQLeeWb9ZpL7wgpLvyNaftJr
    9gDvzScESnXTCpQGDQHtBxONsBSsD2jeCuRyoKlEk1C+9Xsaj1mJb9V5fvQpqs+b/x5133z+djV0
    tGkuoAhc7rNKlSwCOqokv/rinUv2XIeMwQP19BR3oQRmezCtavesKjaIgzoVEfcIF+BmkvuwqFWC
    J6Cl1tpcZ2glgeTsa/3jK2+xGtZKKmXjRnAMCIcPckC5B6Y47RsdLLf4X5LLT/9PedbkMSCza25G
    dZbkhiSI05iRm8lUzQH0Fcn7Z5P9cbNsdVZQqrkEYavpzsDIWRWwCIRkivGCi1Hyqa/Uc6M7YhAG
    cY0SLgohKVb/i+ZC7qTfk/iqxkmP8aY8X+3NkjUgcV+/sgymNTiGYVCJoCuyG2G2M5X/CvqfZcIp
    WPKLScAMlhXtLQDIl8BPRg+sRqvtK5Ubv2srxS8gwUsZ5y4NVweI06z8L/iTsGlMMefPSG4xxL8/
    ftO6Uaz+6+w7dJ+Vw6HjFlgzs7Z4PxUdFok8jVD7pNJukABy+Xff58YX0Hu0l6s+oi+N1u7ae5Wg
    2ndLsFGpydNDg9p5NLTZOFoiQkO7FGAURjTfielhIEZIZAa6jscuVJLiFbBUWs/m5Y1jE+sOY4xs
    FvGE+PRM0kamChdEC4D7CHD6bYOUx+HLBg6WegEjEUBJbHWIGxxe+lF2ZoW679garALmRv6JG70e
    LDrE7N4avAp3+vgANGGqnaTgz4EUc0yn/odULhBm7lpHGDWP9YtK2oNDBY498xsJngtuMC130Ix/
    bqgTt2OpYAkpJiVQ4PmbjSX5ayPBy657JCJe0nxhSIOiEpPQLJ5hjxc29mWME2raf9I/eQUIQHhD
    kCkLgQWgW2BXdJXdjGYNeFmQsqNZVzqdWtuW5zEtWiUDCg38EUtX9EfUkBpksqnJqSroe8b2zkE+
    c1yAUnWUT63QyliPpenNpHWgHktMXPChbD7VDG1da78XIpT7FPcXZQ7UchSJEMWw5HgF8dunDVAj
    IPaPvbGs4ftRylN0tz5GSP/Kkd38IKEF4EV6VdWaQ/CG3K4cjN0GSdUE6Th84r7Jm9H/tu6qRJUh
    muan6CxRjGnIghhhse86ZeHzjCgiH6SlF2CbQsTcesf9veNERuvG6hgVgBRnmtQN9AaCTIJ2elw0
    h3U3gw3StLRsGfrkYE2Dq5QqTO5Smk4mgOwUhnGQGV3PE00yJbyIvzuvE5F+H93bR03+iGMJV5s2
    5YbbVsTNBrrsGsfNBzFlCMEJXJ1GtApK9ibOBtEtEi4cJ29G5+xLg/sKQ5EQd19WVS3lmtK/nit1
    tHuT185UVa175hH60PM7XuAxga3Mt4t0kGD3mFNQ/8huLadUKwq2Yhe9iKDKQQ+jRAhr28w4tsvu
    cgGmMg8WxWf2faheauaudMtReDkPxxAunbvcUFEmQLkk/f/T4E5S3whQrLPfJRULyM00Sg+5gXvi
    C5uXI2eN0nXFFCjvVtZk8H9dPOMaqejImpBxq9PXt2ZRvHoWBG/vFoZZDlbxbXhLrXkogCXuBetP
    0QZUlyZ+BI368UV1mwcgMwIgdzsU4Cv91pq/LjyePLcqWmAy1QR2VhYhjhZ49Nq6iMsEmGScbIeI
    V6GcKMtpIRJvu7DEFrxQ8gWDWCCLN3+sNarzZivyhgYFyKoS+Q4sbgQevK5RqiiD39LSH7WTwyz3
    jrQcC4eoVopbmQiuZ2pX3+u4QsWoyiSq+mrW+JvI2asO8IcXfID2YuwkOTWrR/9xEGjKzRdKsYlj
    dVSB9Sby4WR2EAWphifkOS25S/g0dx8yP982SzX5ZWKJn+NS9CkGdBL/nOZ31dP+BD1TnmWET4vw
    Jn8rlefpt7XTV2k/42beI6EHoSnoBZ6sU9FH4g74sj71mxcOFJ6DndwIpUSagkgrP1BDCvM6hu4+
    Z/bCK2wpqtYXppCUkeBKqyvHT0M2a33Rb8tSl5j2b1ptDe8V6K2omR6Q
    End_Block_1

    Begin_Block_2
    gAAAAIAE/3gIhvqbnwP3RI9wLaOEue7lfUx4RT41n4tDn6CLmWmtujFU6No0NDFhAhmarXmzZl0W
    lzethsgkvk2zg0jD8EidMcidFPMhUNeaDw61rRkM1f0g5XZJ1dIguf+FYw7crIaNSLx/SaI3iuMs
    DhN8WoIQZQkO91C1AFhVCJ8eEAAAAOD5ZUQkgvMysVXz7UpVi3EQAAAANBgiFQS/Z5rpITOudzwx
    og==
    End_Block_2
  • Mike Bell
    Mike Bell Member ✭✭
    edited October 2022
    old issue reappearing, today after weeks of no issue my anti-virus AVG says quicken 2022 Windows is a virus. Your update from weeks ago fixed it but it has appeared again. I thought you should know and please fix.
  • rjstephan
    rjstephan Quicken Windows Other Member ✭✭
    Work Around - Right-click on Avast system tray icon and select Avast shield controls and then select on of the options. This should allow Quicken to run.
  • Trekkie965
    Trekkie965 Quicken Windows Subscription Member
    Per advice from Quicken Support, I had to turn off AVG to start Quicken R44.27 or I get this error message:
  • Trekkie965
    Trekkie965 Quicken Windows Subscription Member
    Run time exception:
    Exception:
    System.Exception: Failed to start image manager
    at EO.Internal.vpsi.wxpi.hiva()
    at EO.Internal.vpsi.wxpi.mccq()
  • Rick56
    Rick56 Member ✭✭✭
    edited October 2022
    Here too. Same image. I was able to launch Quicken Deluxe without the error if I disable the Avast Shield temporarily. Long enough to launch it. Not sure what changed to generate this error. 
  • clark W
    clark W Quicken Windows Subscription Member ✭✭
    Avast probably updated their definitions again, but and repeated the prior error which caused this. Quicken needs to report the problem to Avast and get this permanently fixed.
  • bsaintg
    bsaintg Quicken Windows Other Member ✭✭
    I have AVG on my PC, not Avast. Both Q. and AVG report that they are up to date. I will be patient and wait for a fix on either side. Meanwhile, it's just a one-click delay in launching Q. and it seems to work fine without whatever DLL is being blocked. So I can keep working. I think I will check in on the AVG community to see what's cooking there. It's 10/23, aka National Sarcastic Awareness Month. Nothing implied there, just happened to be in my mind. Thank you for reading.
  • bsaintg
    bsaintg Quicken Windows Other Member ✭✭
    edited October 2022
    It occurs to me that these sorts of recurring software conflicts might be making us less careful about safe computing (*real* malware alerts). That could be a bad thing in the long run. Stay sharp, my co-users.
  • MarileeC
    MarileeC Quicken Windows Subscription Member
    Same problem. Subscription AVG. Quicken Tech Support has twice now had me reload Quicken only to have it happen again. Trojan in the Quicken startup software. When AVG detects and secures it, still get a runtime exception from Quicken on the image manager. Running Quicken R44.27 Build 27.1.44.27
  • JBAH
    JBAH Quicken Windows Subscription Member ✭✭
    Hello Quicken Jared. I'm running AVG Internet Security. Situation similar to bsaintg
  • loooong time user
    loooong time user Quicken Windows Subscription Member ✭✭
    why should I have to turn off my antivirus to let quicken run when my anti virus says its infected?
    wouldnt the smart thing be to believe the anti virus software and assume that quicken is infact infected?
This discussion has been closed.

Categories