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"Biller requires a one-time verification code to link to your accounts."

nothingclever

I am using Quicken Mac, newest version. Since the last update, I am unable to sync my CoMed bills. I get this error every day, " ComEd requires a one-time verification code to link to your accounts", and am unable to get my recent bills. Please let me know if there is anything I can try on my end of fix this error.

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nothingclever

^not necessarily an error, but it's a major inconvenience to re-connect my biller everyday.

UKR

nothingclever said:

I am using Quicken Mac, newest version. Since the last update, I am unable to sync my CoMed bills. I get this error every day, " ComEd requires a one-time verification code to link to your accounts", and am unable to get my recent bills. Please let me know if there is anything I can try on my end of fix this error.

Does this message contain any information / questions about where to send the verification code to?
Can you capture an image file (type PNG, JPG or GIF) of the error message and drag and drop the image file into your next comment, please?

nothingclever

Yes, there is an option to select my phone number from he drop down where I receive the message. I am able to connect if after that, but its just a bit cumbersome to do this on a daily basis. I am also unable to actually download my bill through quicken as well.

nothingclever

Picture below.

Screen Shot 2022-10-24 at 5.01.49 PM.png

UKR

Have you tried to "Repair Online Biller"?

If that doesn't work, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
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See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
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nothingclever

Where is the repair online biller located in Quicken Mac?

jobworker

@UKR
I have followed your discussion with "nothingclever" and have the same question he has.
Where do I find Repair Online Biller? I have looked what seems to be everywhere but have not located that option/instruction.

UKR

jobworker said:

@UKR
I have followed your discussion with "nothingclever" and have the same question he has.
Where do I find Repair Online Biller? I have looked what seems to be everywhere but have not located that option/instruction.

I don't know where it is in Q Mac. In Q Windows you can find it in the Bills & Income view when clicking the Settings gear icon then Review and Repair, Review and Repair Online Billers.

jobworker

@UKR
Thanks for the comeback. Well that explains it as we do not have that feature in Mac Quicken.

jobworker

@UKR
What I failed to mention is that when there is a problem with an account a Red flag appears on the line item in question and when one clicks that an attempt is made to reconnect and establish the link with the Payee concerned However , I have not had that happen because of a need for One-Time Verification code.

nothingclever

Yes, I agree. This still is an ongoing issue. Bill pay on quicken is pretty broken