Can't delete a transaction in my register

ScottVal

Hello-
I have a transaction in my checking account register which is in a weird state, and I can't delete it. The transaction shows "send," but when I connect to the bank, it does not change to "sent."

I tried using "cancel payment," but that does not work either. When I connect to my bank, it seems to ignore the request. Maybe it is because the bank never got the original payment request?

I also tried doing an "update status," but that didn't work either. The request is sent to the bank every time, but the bank seems to ignore it.

I checked my bank's website, and the transaction is not there.

So, how do I get rid of this transaction in my Quicken register?
Thanks for your help.

Chris_QPW

What is the financial institution?

ScottVal

Thanks for the reply.
The financial institution is UMB (Missouri).

Chris_QPW

Try holding down Shif+Ctrl when you try to cancel.

ScottVal

So I go into edit|transaction, and when I click on "cancel payment" I also hold shift-ctrl? I tried that and it doesn't act any different. It just says "cancel payment of .... for <date>?" yes|no|help. It seems like it will just send my bank another cancel request, and I'd hate to do that - it just might muddle things even more. (And "help" didn't do anything.)

I also tried "shift-ctrl-D" on the transaction, but nothing happened.

I'm thinking I might want to delete this account and start over with a clean register. This register goes back for 19 years, though. Of course I'd make a copy of my Quicken file first.

ScottVal

I just deleted the transaction with control-D. I have a theory that enough time went by (the transaction was dated 10/31/2022, and today is 11/4/2022), so Quicken let me delete it. So every is better now. Thanks.