As of the last update I have been unable to log in to Wells Fargo accounts. How do I fix this?

LeeJo

A few days ago there was an update from quicken. since that time my Quicken program has not been able to make a connection to download any transactions with my Wells Fargo accounts to

Quicken Jared

LeeJo said:

A few days ago there was an update from quicken. since that time my Quicken program has not been able to make a connection to download any transactions with my Wells Fargo accounts to

Hello @LeeJo,   

I am sorry to hear about this with online banking services and linking your accounts. Thank you for letting us know about this here on the Quicken Community.

First, are you seeing any particular error messages when you try to link your accounts, and if so, what error codes are associated with them? Are you simply missing transactions after trying to update your accounts? What, in particular, seems to be happening when you try to make use of online banking services?

I look forward to hearing more from you about this, and I hope to keep working with you on this issue, if necessary. 

Thank you,

Quicken Jared 

LeeJo

I do not get any error messages. When I look at the "download transactions button at the bottom of the home page it is underlined with a blue line. clicking on that button takes me to the download box. The download transactions button there is also completely underlined with a blue line. When I click that button I see a working circle for less than a second and it returns to a normal curser. If I repeat the click I get the same response with no download taking place.

Quicken Jared

LeeJo said:

I do not get any error messages. When I look at the "download transactions button at the bottom of the home page it is underlined with a blue line. clicking on that button takes me to the download box. The download transactions button there is also completely underlined with a blue line. When I click that button I see a working circle for less than a second and it returns to a normal curser. If I repeat the click I get the same response with no download taking place.

Hello @LeeJo,  

I am sorry that this issue is continuing. Thank you for checking back in with us to let us know more about what seems to be happening.

Is there any way you could provide screenshots of what you're seeing - with personal information redacted as necessary? You can follow the steps explained in this FAQ in order to do this. Also note that you may drag and drop your images into your comment in order to submit images, as well.

I look forward to your response. 

Thank you,

Quicken Jared