Quicken 6.10.2 (Build 610.463306.100) hangs when restoring from backup

Question

Mac OS 11.7

When restoring from backup, it just hangs on "setting up" screen. I tried many different backup files and locations to restore. Same problem. Can really use help..

jacobs · Answer

@Pradeep Thanks for taking the time to post how your problem was resolved, for the benefit of others.

We can't test it now, but I suspect that uninstalling and reinstalling the program may have been unnecessary, and that only Step #2 above might have resolved the issue. (That is, simply deleting the plist files, or moving them out of the /Library/Preferences folder so Quicken would re-generate them on its next launch.)

In any case, I'm glad you're back up and running!

Pradeep · Answer

@jared 
 Thanks. I called support and problem is resolved but I am writing here to complete the thread.
 To answer your question - My backup files were on the local hard disk. Actually same hard disk where quicken is installed. But these files were in place easily reachable but NOT in default library area.

But this did not made the difference. 
 What worked:

1. Uninstall the program
 2. Delete quicken plist files from "/Library/Preferences
 3. Empty trash
 4. reinstall quicken

Quicken Jared · Answer

Hello @Pradeep,

I am sorry to hear that this issue is continuing, even after uninstalling and reinstalling. Thanks for speaking with me about the developments following these troubleshooting attempts.

Where is your current active data file located? You can check this anytime by navigating to File > Show "(Data File Name will be displayed here)" in Finder... in the upper menu at the top of the screen while Quicken is open. Make sure that the active data file is on your computer and not on an external drive or cloud-based storage service.

Can you also tell me how often you save backups, and where you might be restoring them from? When you open Quicken, are you starting from the same data file, typically?

I look forward to your response.

Thank you,

Quicken Jared