Quickpay Failed

Greg Brown

When I opened Quicken this morning, I received a message(popup) that a quickpay had failed. When I located the reminder and clicked on "Quickpay Failed" the description was that Quickpay failed. This is hardly informative and relates to a previous post in which I made a case for a "dedicated" group to handle Bill Manager issues. My choices now are to contact the biller and see if they can help, OR contact Quicken Support and remain on hold for 30 - 45 minutes to only be told that they don't have access to the server to look at payments. My position is that if you(Quicken) are going to offer a bill payment product/function then you should "support" it and not send your "customers" off to troubleshoot the issue(s).

Quicken Jared

Greg Brown said:

When I opened Quicken this morning, I received a message(popup) that a quickpay had failed. When I located the reminder and clicked on "Quickpay Failed" the description was that Quickpay failed. This is hardly informative and relates to a previous post in which I made a case for a "dedicated" group to handle Bill Manager issues. My choices now are to contact the biller and see if they can help, OR contact Quicken Support and remain on hold for 30 - 45 minutes to only be told that they don't have access to the server to look at payments. My position is that if you(Quicken) are going to offer a bill payment product/function then you should "support" it and not send your "customers" off to troubleshoot the issue(s).

Hello @Greg Brown,   

I am sorry to hear about this issue with Quick Pay. Thank you for letting us know about this here on the Quicken Community. 

What biller was associated with this payment? Are there any other pending payments associated with this payee? Lastly, is this the first time this has happened, and when you open the Quicken program, what steps do you take?

I look forward to your answers, and I hope to work with you further on this issue. 

Thank you,

Quicken Jared 

Ps56k2

What version … Help —> About Quicken
what bank is used with your Quickpay ? 

Chris_QPW

Greg Brown said:

My choices now are to contact the biller and see if they can help, OR contact Quicken Support and remain on hold for 30 - 45 minutes to only be told that they don't have access to the server to look at payments. My position is that if you(Quicken) are going to offer a bill payment product/function then you should "support" it and not send your "customers" off to troubleshoot the issue.

This is one of the main reasons I would never use Quicken Bill Manager.
You have Quicken (the program) sending requests to a third-party service to make a payment (through their API).
There isn’t anyway that third-party service is going to give Quicken Inc support access to their servers.  What’s more Quicken Inc/third-party service doesn’t allow the user to talk directly to the third-party.  So, any kind of troubleshooting is going to be “forwarding information”/middle man troubleshooting.

The same is true with Express Web Connect/Express Web Connect +, but a failure on downloading of transactions isn’t nearly as bad as a messed up payment!

BTW this is very good reason to never implement bill pay through Express Web Connect +/FDX (not that I think the financial institutions would every allow it anyways).