American Express Download

Old Guy

For the last two weeks Quicken seems to be locked when trying to download transactions from both our credit card accounts.  I tried to download from the American Express site and a notice came up that "recent changes" have resulted in not getting downloads.  What's up?

Any fixes?

Old Guy

Hi Jasmine,

I tried to copy the page, but it was a message was from American Express....

Turns out that our American Express account was under another name, Hilton Honors....   We were able to re-connect with this name.

Problem solved.

Thanks for your prompt response. 

Quicken Jasmine

Hello @Old Guy,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  

I look forward to your response!

Old Guy

Hi Jasmine,

I tried to copy the page, but it was a message was from American Express....

Turns out that our American Express account was under another name, Hilton Honors....   We were able to re-connect with this name.

Problem solved.

Thanks for your prompt response. 

Quicken Jasmine

Hello @Old Guy,

Thanks for reaching back out to update us. 

I am happy to hear that you were able to reach a resolution. 

Please do not hesitate to reach out with any further questions or concerns!