Why does Reconcile shares task show a mismatch when quicken and brokerage match?

DRMick

Today my brokerage bought shares to reinvest a dividend that was received yesterday.  
The shares in Quicken match the number of the shares in the brokerage today. But Reconcile Shares shows the shares Mismatch by the amount of the new dividend.  

Chris_QPW

When you download transactions there are two main sections, one is the transactions the other is a summary of all your positions in your securities.  The Reconcile Shares features is comparing this downloaded summary information to what you have in Quicken.

I have found that for some financial institutions they summary information can be out of date (usually updated late in the night) and therefore not reconcile until it is updated.  One of the reasons for never accepting placeholders.

Frankx

Hi @Joe Lalley

There is a known issue with respect to many investment accounts where the user is running certain recent Quicken releases (that is any releases after R44.28).  I suggest that you revert to release R44.28 for the time being, which I believe that correct your problems.  Here are instructions on how to do that process:

1) Backup your Quicken datafile;
2) go to this LINK;
3) page down to "Windows (US)";
4) click on "October 2022"
5) click on the "Release R44.28 (10/25/2022)" link;
6) this will start a download of that release;
7) once the download completes - double-click on the executable downloaded file (which will be named "QW27.1.44.28MPatch.exe");
8) this will install that version and revert you to Release R44.28.

Let me know how that goes and/or if you have any followup questions.

Frankx

Chris_QPW

When you download transactions there are two main sections, one is the transactions the other is a summary of all your positions in your securities.  The Reconcile Shares features is comparing this downloaded summary information to what you have in Quicken.

I have found that for some financial institutions they summary information can be out of date (usually updated late in the night) and therefore not reconcile until it is updated.  One of the reasons for never accepting placeholders.

DRMick

Chris_QPW said:

When you download transactions there are two main sections, one is the transactions the other is a summary of all your positions in your securities.  The Reconcile Shares features is comparing this downloaded summary information to what you have in Quicken.

I have found that for some financial institutions they summary information can be out of date (usually updated late in the night) and therefore not reconcile until it is updated.  One of the reasons for never accepting placeholders.

That was the right answer!  Today the Reconcile Shares worked ! many thanks. 

davidinangelfire

i am having this as a recurring problem since about Nov 8th for only one stock - BFRXX - which is a sweep fund. Quicken initially reported an imbalance of -13,429 shares and is now reporting an imbalance of -25,813 shares.

I don't see any pending transactions but waited a week between the initial imbalance so see if something would resynchronize.

I will send mail to ML to see if they have any explanations but the initial imbalance was reported immediately after I upgraded to R45.7 and was a bit suspicious

Chris_QPW

@davidinangelfire R45.7 has a known bug in it that it doesn't do this comparison correctly.  Some people have gone back to the previous release to fix it (or just ignore it for now).  I'm not sure if the R45.11 that is now going out fixes this problem or not.

You can get the previous patch install from here:
Reinstalling and patching your Quicken Subscription version after your membership has expired | Quicken

davidinangelfire

@Chris_QPW thanks for the note. R45.11 does NOT fix it but since this is a known problem, will just ignore it for now.

Joe Lalley

Reconcile shares is broken for both my Schwab and Fidelity investment accounts

NotACPA

@davidinangelfire @Joe Lalley

Download and install R44.28 from here.  https://www.quicknperlwiz.com/quicken-subscription-patches.html

Frankx

Hi @Joe Lalley

There is a known issue with respect to many investment accounts where the user is running certain recent Quicken releases (that is any releases after R44.28).  I suggest that you revert to release R44.28 for the time being, which I believe that correct your problems.  Here are instructions on how to do that process:

1) Backup your Quicken datafile;
2) go to this LINK;
3) page down to "Windows (US)";
4) click on "October 2022"
5) click on the "Release R44.28 (10/25/2022)" link;
6) this will start a download of that release;
7) once the download completes - double-click on the executable downloaded file (which will be named "QW27.1.44.28MPatch.exe");
8) this will install that version and revert you to Release R44.28.

Let me know how that goes and/or if you have any followup questions.

Frankx

LOH

I had the same problem. Installed R44.28 and it seems to have fixed the issue. Thank you!
I only had a problem with one out of 6 accounts in my portfolio. Thirteen stock reconciles out of a hundred or more holdings were out of balance. All 13 said Fidelity was holding 2835 shares of the stock. The number was identical for all 13 holdings. Should have only been 10 or less. Manually, the shares at Fidelity matched my Quicken account.
Curious!