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Anyone having problems downloading transactions from Interactive Brokers after today's (11/8)update?

gfullmer@

I am getting 0 share amounts for transactions when downloaded from Interactive Brokers. It was working yesterday, but stopped working today after the most recent update.

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Accepted answers

Frankx

HI @gfullmer@

I would suggest that you sit tight for now. Hopefully there will be a new version soon that does not prevent some users to have the issues we have observed. This issue, oddly, is not affecting all users, so it may take some time to sort things out. For the interim, I would suggest that you stay on version that you are currently running.

Frankx

mshiggins

The release notes for version 45.21:
Version R45.21 (HF3) (Dec, 2022)
What’s Fixed

· Downloaded investment transactions for options trading with active puts and calls (short sale/cover short) did not include information such as shares (units) and price.
· Synchronizing split transactions first created on mobile/web with Quicken desktop could result in losing the split categories.

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Quicken Jared

gfullmer@ said:

I am getting 0 share amounts for transactions when downloaded from Interactive Brokers. It was working yesterday, but stopped working today after the most recent update.

Hello @gfullmer@,

I am sorry to hear about this issue with online banking services. Thank you for discussing this with us here on the Quicken Community.

First, what connection method are you currently making use of in order to add or link your accounts to online banking services? Please note that you can verify this anytime by going to Tools > Account List and then clicking on the Edit button in the row associated with the affected accounts. Next, go to the Online Services tab in the new window that appears afterward. The information we are looking for should be found under the Online Setup callout box.

Also, if you have the chance, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted.

You may then add your Interactive Brokers-associated accounts by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Let us know if you see the same error message occurring in the test data file once this is attempted.

I hope to hear about your results.

Thank you,

Quicken Jared

jmclellan

From another thread - if you updated Quicken to 45.7, you need to go back to 44.28 and the share counts and prices will miraculously show up!

jmclellan

Here is one of the other threads. there is also a link in this thread to another user who was having the same issue with TD Ameritrade. At least it is not only IB!
https://community.quicken.com/discussion/7923805/investment-imports-after-45-7-update#latest

gfullmer@

Hi Jared,

I am using direct connect to my IB accounts. I have deactivated it and re-activated it a number of times with the same result - zero shares. and no price but it has the transactions. I did all you asked with the same results. Here is a list of some of the bad transactions. How do I get back to the previous version? Or is there a fix coming up in a new version? I upgraded on the 4th of November and then today. Still have the same problem.

Thanks,
Glen

Image: https://us.v-cdn.net/6031128/uploads/editor/zc/gdazzvp3zgpn.png

Quicken Jared

gfullmer@ said:

Hi Jared,

I am using direct connect to my IB accounts. I have deactivated it and re-activated it a number of times with the same result - zero shares. and no price but it has the transactions. I did all you asked with the same results. Here is a list of some of the bad transactions. How do I get back to the previous version? Or is there a fix coming up in a new version? I upgraded on the 4th of November and then today. Still have the same problem.

Thanks,
Glen

Hello @gfullmer@,

I am sorry to hear that you seem to be affected by these issues, as well. Thank you for looking to this Quicken Community Discussion for more information, and for providing that helpful screenshot.

If this issue is being replicated across data files, and the connection method is Direct Connect, then it would be necessary to reach out to Interactive Brokers for additional assistance. The information is being stored on the financial institution's servers, so Quicken would not have access to any of the data. I recommend requesting to speak with a 'Tier 2' agent or escalations team, as these individuals are more likely to possess knowledge of third party applications, and their assistance may be necessary in order to document and troubleshoot this issue.

I hope that is helpful.

Thank you,

Quicken Jared

gfullmer@

Hi Jared,

Interactive Brokers was the first people I contacted. They had me create a new temporary database and I ran the Direct Connect with the same results. They said I should contact Quicken. I did so with chat. We went through some of the same processes as the Interactive Brokers people had me do. Also on my own I also tried to download the data with web connect, and it failed as well. It seems to be a Quicken problem as it only started after the new release and as others stated in this thread, it seems to be a problem with the new Quicken release. Is there anyway to get the old release that was current on 11/4/2022? That seems to work, at least according to other comments in this thread and the link to:

https://community.quicken.com/discussion/7923805/investment-imports-after-45-7-update#latest

Thanks,
Glen

gfullmer@

I reverted back to version 44.28 from the latest and it appears to work OK. That means it is a Quicken problem with their newer versions of Quicken in Windows.

gfullmer@

Jared, when would be a good time to test the new versions? I don't want to do it until there is an upgrade beyond 45-7 and Quicken support has done something to try to fix it.

Frankx

jmclellan

@Quicken Jarod - other threads reporting the issue for both Interactive Brokers and TD Ameritrade. If you reinstall 44.28 without doing anything with the imported transactions - they "miraculously" reappear! I am providing this as proof that the problem was introduced in the first November update, and has not been fixed by the second. Go back to that last October update, and all is good.

Brad2

I am having the same issue with Interactive Brokers. Last successful update was on 11/28. Please help!

Jim_Harman

If you are saying that you now have duplicate transactions but one set does not include the prices and share counts, you should simply delete the defective transactions.

Frankx

Hi @WindowFinance,

Apparently, you may have (knowingly or unknowingly) accepted those incomplete transactions into your register before reverting to R44.28. As it turns out, if a user had accepted those incomplete transactions and then afterwards reverted to an earlier release, then the data that was missing doesn't download. However, if a user had not accepted those transactions, and then reverted to the earlier version, the complete data for those transactions appears.

Frankx

Jim_Harman

To expand on @Frankx's comment, if you want to have the correct transactions downloaded, you would have to be running R44.28 and restore a backup from before the incorrect ones were downloaded. But then you would have to download or enter all the transactions in your other accounts since that date as well.

gfullmer@

When will Quicken get this fixed?

Frankx

Hi again @WindowFinance

You can't "unaccept" them, but could delete them. But the one step update (or another Quicken download) for that specific account, will not re-download the data into this datafile.

You could try a manual Quicken Web Connect file download from IBKR's website for the missing time frame.

Frankx

Frankx

Hi @WindowFinance,

Please take a look at the information presented in this LINK. and follow the instructions.

Let me know if you have any followups.

Frankx

gfullmer@

I accidentally hit continue which automatically uploaded 45.21 and it appears to work as I downloaded recent transactions. Did Quicken fix it and not tell us?

Glen

mshiggins