Does Bank bill pay work with Fifth Third Bank?

harris48154

When I set up my Fifth Third bank checking account with Quicken Direct connect, it does not enable Bank Bill Pay.
I contacted Fifth Third Bank, they said it was a Quicken problem, there is nothing they can do.
I contacted Quicken, they said it is a Fifth Third Bank problem, there is nothing they can do.
Questions:
1) Anyone have a suggestion how to resolve this matter?
2) Does anyone currently have bank bill pay working with Fifth Third Bank?

Boatnmaniac

harris48154 said:

Yes, Fifth Third Bank, on their web site, states clearly that they support Quicken bank bill pay. They even have instructions for setting it up. This is a direct quote from their Quicken FAQ:

* When you reactivate your accounts, Quicken® will automatically enable online payment.

Sadly, it doesn't work. When I reactivate the account, it is Direct Connect and it works, but bank bill pay is not activated. Fifth Third tech support says that it is not their problem, it is a Quicken problem. Quicken tech support says that it is not their problem, it is a Fifth Third problem.

We are not disputing that 5/3 Bank supports Quicken DC Bank Bill Pay.  But it would be helpful if you would answer the questions we had asked.

You listed 11 steps you have taken trying to set up DC Bank Bill Pay.  But there are actually 13 steps and the 1st two were not mentioned in your list of steps.  Those missing 1st 2 steps are the questions we had asked.

The 1st step should be:  Forget about Quicken.....Is your online checking account at 5/3 set up for Bill Pay?  In other words, are you currently able to make bill payments from your online checking account now?  If not, you need to get that set up BEFORE trying to get Quicken's DC Bank Bill Pay set up.

The 2nd step should be:  Check your online account security settings or preferences to see if Quicken (or Personal Financial Software) needs to first be authorized.  (Since this was not included in the list of steps provided by 5/3 to take to set up for Quicken's DC Bank Bill Pay and since you were able to get DC set up there probably is not any such authorization needed but do yourself a favor and check, anyway.)

The reason why I am asking this is that every bank I have had Bill Pay set up with (Wells Fargo, Compass, BBVA, PNC, Regions, Alpine Bank, Midland States Bank) required me to manually set up Bill Pay in my online account before I could start using it at all.  Simply having checking accounts at these banks did not allow me to pay bills from my online accounts....I had to manually set up online Bill Pay service before that service could be used.  And it is only after the Bill Pay service is set up in the online checking account that Quicken's Direct Connect Bill Pay can be set up.