Issue with share prices updating incorrectly in download from Empower Retirement

Question

The share prices for my funds within my Empower Retirement account no longer match the true share prices as shown on the Empower Retirement website.  Since the last Quicken update I have had to go in and manually adjust the share prices for it to reflect true value.  Quicken and Empower Retirement have been working together fine up until recently.  Has anyone else experienced this issue?

Jim_Harman · Answer

Out of curiosity, are there Ticker symbols assigned for these funds, or are they blank? Quicken's quote provider uses the ticker symbols to look up prices, and sometimes it gets confused if the symbol matches or nearly matches that of a security in its database. This seems to be especially true for Premier and above users who have selected the Real Time Quotes option.

It is good practice to leave the ticker symbol blank for non-public securities, in addition to un-checking the Download Quotes box.

Robert Brown 64 · Answer

Victory!  Yes Jim that worked!  Thank you so much.

Frankx · Answer

Hi again @Robert Brown 64

Above, you said

When did the prices start changing?  And just to be sure I understand - can you confirm that the ONLY source of prices for these funds is from the Plan's data on the Empower website?

If the prices for those funds are changing significantly, was there a corresponding change in the number of shares beginning on the date of the change (I suspect that the answer is "no" but I just want to make sure)?  And if you go to the Empower website and review the account online, are the per share prices correct (i.e. - they do not agree with the prices shown in Quicken)?

Please get back to me and we'll go from there.

Frankx