Quicken wireless mouse pointer disappears and program freezes when running Quicken Premiere

I have the same problem. Why was that discussion shut down???

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Not sure what prior discussion you're referring to ... if you could, please include the URL link to this discussion.
    Once in a while I have a similar occurrence, with my wireless mouse losing its connection, apparently freezing the computer.
    To get it back, all I ever have to do is to open the mouse, remove the battery, stick it back in and then close the mouse. A green control light briefly shows in the mouse and everything's back to normal. No reboot required.
  • Bixbylink
    Bixbylink Member
    edited December 2022
    https://community.quicken.com/discussion/7911617/quicken-wireless-mouse-pointer-disappears-and-program-freezes

    this is what first came up for me in a google search but the thread referred to with steps to resolve the problem seems to also have vanished.
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    I'm using a wireless mouse without problem ... except when my batteries run low.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Bixbylink said:
    https://community.quicken.com/discussion/7911617/quicken-wireless-mouse-pointer-disappears-and-program-freezes

    this is what first came up for me in a google search but the thread referred to with steps to resolve the problem seems to also have vanished.
    The missing link in this discussion is because the discussion was archived. I went down to dig it up ... dusty place! ... and attached a PDF for your review.
    For me, also using a wireless mouse, the same problem happens once in a while. Somehow the connection from the mouse to the computer appears to get lost. When that happens to me, I just open the mouse, remove and reinsert the battery and all's well again. No Quicken kill-and-restart or anything else required.
This discussion has been closed.