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Quicken wireless mouse pointer disappears and program freezes when running Quicken Premiere

rkr833

I have the same problem. Why was that discussion shut down???

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UKR

Not sure what prior discussion you're referring to ... if you could, please include the URL link to this discussion.

Once in a while I have a similar occurrence, with my wireless mouse losing its connection, apparently freezing the computer.
To get it back, all I ever have to do is to open the mouse, remove the battery, stick it back in and then close the mouse. A green control light briefly shows in the mouse and everything's back to normal. No reboot required.

Bixbylink

https://community.quicken.com/discussion/7911617/quicken-wireless-mouse-pointer-disappears-and-program-freezes

this is what first came up for me in a google search but the thread referred to with steps to resolve the problem seems to also have vanished.

NotACPA

I'm using a wireless mouse without problem ... except when my batteries run low.

UKR

Bixbylink said:

https://community.quicken.com/discussion/7911617/quicken-wireless-mouse-pointer-disappears-and-program-freezes

this is what first came up for me in a google search but the thread referred to with steps to resolve the problem seems to also have vanished.

The missing link in this discussion is because the discussion was archived. I went down to dig it up ... dusty place! ... and attached a PDF for your review.
For me, also using a wireless mouse, the same problem happens once in a while. Somehow the connection from the mouse to the computer appears to get lost. When that happens to me, I just open the mouse, remove and reinsert the battery and all's well again. No Quicken kill-and-restart or anything else required.

Quicken hijacks cursor to upper left corner of screen — Quicken.pdf