QXF file error converting Quicken Mac to Windows (Attempt#2)

jjordan1969
jjordan1969 Member ✭✭
Hi all, I have a subscription version running on a Mac with a partition containing Windows and I am trying to import a .qxf file "from" the mac "to" windows. It goes through the motions for a couple of seconds and then comes up with the message "Import Failed." I opened a thread a while back and never got a resolution so thought I would try it again. Any help would be greatly appreciated. Thank you!

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    If you're referring to this old discussion, https://community.quicken.com/discussion/7874524/qxf-file-error-converting-quicken-mac-to-windows#latest
    I'm sorry to say that, AFAIK, the conversion from Mac to Windows still hasn't been improved.

  • UKR
    UKR SuperUser ✭✭✭✭✭
    As to the "File error" you originally reported ... here are a few shot-in-the-dark suggestions:
    when stored on the USB drive, what was the exact drive letter, path, file name and extension of the QXF file, in Windows - specific notation (e.g., F:\export.qxf)?
    Was the USB drive mapped to Windows with a Windows specific drive letter? AFAIK, network notation with something like //servername/... is not supported
    And the file name should use no more than 8 characters in simple DOS file name notation (e.g., export.qxf)

  • jjordan1969
    jjordan1969 Member ✭✭
    Thanks UKR. I thought you had something there with the short 8-character DOS naming. In the original post, I was also trying to do it over Microsoft OneDrive. For this one, I now moved the exported .qxf file to a local drive, but still had the longer name. I took your advice and renamed the file to "Import.qxf" and tried importing it from the C drive. Sad to say, it still fails import. Is there a max number of accounts? Is it maybe due to having investment accounts? I know they don't import. Is there a max file size? Mine is 12.5 MB. This one is frustrating! Thanks again for your help.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Does this log file exist?
    Edit -> Contact Support -> Log Files -> .QXF Import Results

    If so, it might give some more information on the problem.
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  • jjordan1969
    jjordan1969 Member ✭✭
    Thanks, Chris_QPW, even after multiple attempts to import the .qxf, it doesn't get far enough to trigger a result.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Well, I don't know what is going on.  It really should work; about the only thing I can suggest is contacting Quicken support and see if they have any ideas:
    Update and Mondo Patch: Subscription Release of Quicken for Windows
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  • UKR
    UKR SuperUser ✭✭✭✭✭
    Does anybody know which of the many Quicken internal folders this QXF log file should reside in?

    To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access


  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @UKR I did an export and import from Quicken Windows to see where the log is.
    It is at: C:\Users\USERNAME\AppData\Roaming\Quicken\Log\Quicken_QXF_Import_Results.htm

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  • jjordan1969
    jjordan1969 Member ✭✭
    Thanks again, UKR, I do have C:\Program Files (x86)\Quicken\qw.exe as an allowed program through Controlled folder access and still nothing. :(

    Thank you Chris_QPW, I was on with them and they offered me no help.
  • jjordan1969
    jjordan1969 Member ✭✭
    That file doesn't exist in C:\Users\<USERNAME>\AppData\Roaming\Quicken\Log
  • jeberhard
    jeberhard Member ✭✭
    I have this exact same issue. QM Deluxe to QW Deluxe and get the "import failed" message box every time. Very frustrated. Looking at alternatives at this point.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Note you might try Quicken Support, I don't have anything else to offer.
    Official Quicken® Support - Phone, Chat, or Community
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This discussion has been closed.