Citibank CC-800 Error persists
CatAgain
Quicken Windows Subscription Member ✭✭
I saw a previous answer, but it discussed doing a validate and repair...how do you do that? I have had this error for a year ... I'm beyond annoyed. I have deactivated, reactivated, called Quicken support...nothing has worked.
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Best Answer
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CC-XXX error codes typically apply to Express Web Connect (EWC) connections. There is a more reliable (and faster) connection method offered by Citi called Direct Connect (DC). You might want to consider doing the following:
- Back up your data file.
- Account Register: Write down the Opening Balance transaction dollar amount....or better, yet, enter it into the Memo field and then save it.
- Make sure all transactions in the Acocunt Register have a Reconciled status of "R".
- Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > Yes.
- Add Account > type in Citi Cards...do not click on the Citi button > Advanced Options > select Direct Connect > Next > follow the prompts to complete the set up > when prompted, be sure to Link the download to your Citi Mastercard account.
- After the setup process is completed: Check the Opening Balance transaction dollar amount. If it does not match what you wrote down or entered into the Memo field, correct it to match.
- If the Account Balance is not correct: Review your Account Register looking for duplicate transactions. They will probably have a "C" Reconciled status. You might need to go back as far as about 3 months. If you find any duplicate transactions, manually delete them.
- If the Account Balance still is not correct: Look for another "Opening Balance" transaction. It would likely be within that most recent 90 days time period. If you find it, manually delete it.
Any questions?Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Answers
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V&R: File > Validate and Repair file > check the box for "Validate file" > OK.
What kind of account(s) do you have with Citi?Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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I have a single Mastercard0
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CC-XXX error codes typically apply to Express Web Connect (EWC) connections. There is a more reliable (and faster) connection method offered by Citi called Direct Connect (DC). You might want to consider doing the following:
- Back up your data file.
- Account Register: Write down the Opening Balance transaction dollar amount....or better, yet, enter it into the Memo field and then save it.
- Make sure all transactions in the Acocunt Register have a Reconciled status of "R".
- Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > Yes.
- Add Account > type in Citi Cards...do not click on the Citi button > Advanced Options > select Direct Connect > Next > follow the prompts to complete the set up > when prompted, be sure to Link the download to your Citi Mastercard account.
- After the setup process is completed: Check the Opening Balance transaction dollar amount. If it does not match what you wrote down or entered into the Memo field, correct it to match.
- If the Account Balance is not correct: Review your Account Register looking for duplicate transactions. They will probably have a "C" Reconciled status. You might need to go back as far as about 3 months. If you find any duplicate transactions, manually delete them.
- If the Account Balance still is not correct: Look for another "Opening Balance" transaction. It would likely be within that most recent 90 days time period. If you find it, manually delete it.
Any questions?Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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I too have a persistent CC-800 error. I'm running the latest Quicken Update, and have been through all the Quicken Support I can take. Suppose I just have to live with the error until Quicken decides to fix the software problem. It appears that the account updates are accurate, yet the error persists. I have deactivated, and reactivated until I can't take it anymore.
Unfortunately, I can't delete some of the "old" Quicken account files, as they have old legacy information, and Quicken doesn't seem to allow me to remove the ones that might be the offenders.
Beyond frustrating!0 -
Quick update: By the way, the "Fix It" button on the CC-800 error; It is TOTALLY useless.0
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@jungk1341- Are you having this issue with a Citi credit card? If so, did you try setting up the card with Direct Connect as was suggested above?
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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Thanks, Boat...I'm going to try this tonight. Fingers-crossed and I'll let you know.1
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I couldn't wait until tonight...it freaking worked...no more error messages, and I even had transactions that were only cleared, not reconciled...everything is good and no error messages. Thanks, Maniac (changed your nickname) Have a great day!1
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CatAgain said:I couldn't wait until tonight...it freaking worked...no more error messages, and I even had transactions that were only cleared, not reconciled...everything is good and no error messages. Thanks, Maniac (changed your nickname) Have a great day!
Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home
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