Dominion Energy - South Carolina no longer works with automated bill downloads

Question

Is anyone else having issues with Dominion Energy bill downloads?

Quicken Jasmine · Answer

Hello @DavidM2357,

Thank you for providing more information.

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you.

DavidM2357 · Answer

I performed all of the repair tasks and even deleted and added Dominion again.  It still fails with the "we will try for 2 days".  I waited for 5 days, and it still fails.

Quicken Jasmine · Answer

Hello @DavidM2357,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!