Renew subscription amount not disclosed

cookseyfamily
Member ✭
Anyone else go to renew with the black Friday/cyber Monday discount and get charged the regular amount WITHOUT your authorization? Literally showed the discount amount the entire time, even after I signed in. But my credit card shows that the regular amount was actually taken out. Customer service confirmed that they charged the higher amount. Very frustrated. I would post screenshots here if I could figure it out. I wasn't planning on renewing until I saw the discounts. I do not want it anymore with this deceitful tactic.
0
Answers
-
Don't they have a 30 day money back guarantee?Windows 11 (2 separate computers)..... Quicken Premier 20+ year user0
-
@cookseyfamily Can you post the screenshot or the URL of what you saw?Because, frequently, Q offers discounts for "New Subscribers Only" ... and since you were renewing, you didn't qualify.I'm wondering if this is what happened.Q user since DOS version 5
Now running Quicken Windows Subscription, Home & Business
Retired "Certified Information Systems Auditor" & Bank Audit VP0
This discussion has been closed.