Renew subscription amount not disclosed

cookseyfamily
cookseyfamily Member ✭
edited December 2022 in Signing in, Passwords, and Activation (Windows)
Anyone else go to renew with the black Friday/cyber Monday discount and get charged the regular amount WITHOUT your authorization? Literally showed the discount amount the entire time, even after I signed in. But my credit card shows that the regular amount was actually taken out. Customer service confirmed that they charged the higher amount. Very frustrated. I would post screenshots here if I could figure it out. I wasn't planning on renewing until I saw the discounts. I do not want it anymore with this deceitful tactic.

Answers

  • retird
    retird Member ✭✭✭✭
    Don't they have a 30 day money back guarantee?
     Windows 11 (2 separate computers)..... Quicken Premier 20+ year user
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    @cookseyfamily Can you post the screenshot or the URL of what you saw?
    Because, frequently, Q offers discounts for "New Subscribers Only" ... and since you were renewing, you didn't qualify.
    I'm wondering if this is what happened.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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