Transactions disappearing

carljh

In the cash section of my investment account, the amount reduced by nearly $3800 in a week without me doing anything in it during that period. When I compared my Quicken register with a downloaded transaction history, I found that 3 interest payments from the previous year had disappeared. As I said, I didn't touch this account so can't understand why these transactions disappeared,

Quicken Jared

carljh said:

In the cash section of my investment account, the amount reduced by nearly $3800 in a week without me doing anything in it during that period. When I compared my Quicken register with a downloaded transaction history, I found that 3 interest payments from the previous year had disappeared. As I said, I didn't touch this account so can't understand why these transactions disappeared,

Hello @carljh,   

I am sorry to hear about this problem with missing transactions. Thank you for talking with us about this here on the Quicken Community. 

Were any of these transactions dated from the last 90 days? If so, you could save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen and then create a 'test' data file by going to the same menu and selecting New Quicken File... Next, choose New Quicken File in the screen that follows, and then click OK. After this, choose a file location on your computer and then click Save. Choose Don't use mobile and web when prompted. 

You may then add this account you are noticing these missing transactions in by navigating to the Add Account button in the upper left-hand side of the screen, denoted by the '+' symbol. Does the missing transaction(s) appear in the test file?

Also, when did you first notice the transactions were missing? 

I look forward to your response. 

Thank you,

Quicken Jared