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Quicken > Wells Fargo Direct Connect

trishinhouston

I've tried to start over since *nothing* has been working. Downloaded my Windows app from Quicken site to ensure I have latest version. All accounts at WFB are 'Direct Connect' in Account Settings. From 'ONLINE DETAILS', I tried 'set up now' but circle just keeps spinning and nothing ever updates. Internet connection is fine (I'm on here). What in the world could be wrong?

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Windows

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Boatnmaniac

Sorry to hear you are having so many issues trying to get WF set up with DC. I did some digging and it seems there are some people recently who have been having difficulty setting up DC with WF with some of the same symptoms you've been having. But most of those people are still running Win 7 although some are still running Win 8 and 8.1. I have not seen too many people running Win 10/11 who are reporting this issue.

Which version of Quicken are you running? You can get this information from Help > About Quicken. If you are running R45.11 or R45.13, you might want to consider reverting to R44.28. I have read of some people having issues setting up new accounts with R45.XX. You can download and install R44.28 from https://www.quicken.com/support/reinstalling-and-patching-your-quicken-subscription-version-after-your-membership-has....click on October 2022 and you will find the link to R44.28 there.

If you want you could instead try setting up WF for Express Web Connect (EWC). Several people who had issues trying to set up with DC have posted that they could set up with EWC without any issues. If you do decide to try setting up with EWC, the process for you is similar to setting up for DC but it does not need pre-authorization from WF and instead of selecting "Direct Connect" you select "Express Web Connect) but the process behind the scenes is quite different which might be why at this time EWC when DC sometimes is not.:

Back up your data file before proceeding.
Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > General tab > remove all Financial Institution Information (everything above the Contac Name field) > OK.
Repeat #1 and #2 for every WF account you have (if you have others).
Go to "Add Account"
Click on "Wells Fargo"
Select "Express Web Connect"
Click on "Next"
Enter your normal WF online account login ID and PW. Be sure to check the box for "Save to password vault" if you do not want to have to enter your login information each time you want to download transactions.
Click on "Connect"
If prompted, be sure to Link the download(s) to the correct WF account(s) already set up in Quicken. (You had asked how Quicken will know which accounts you have set up in Quicken the downloads are to go to. This is the process that does that.)
The setup process should then progress and complete.
Check your account balances and confirm they match what WF shows online. If they don't, let me know and I'll walk you through the steps that should resolve them.

Let me know if this worked for you.

Also, you had mentioned that you tried to set up DC with another financial institution but it did not work.
Some financial institutions, like WF, do require special set up steps (pre-authorization, unique UserID, unique PW) for DC that are not required for EWC. Normally, this information needs to be obtained from the financial institution prior to trying to set up. If you provide me the financial institution name and type(s) of accounts you are trying to get set up I can try to look into this further.

All comments

Boatnmaniac

Did you go to the WF website to authorize DC for WF before you tried to set it up in Quicken?

You might want to read through the process laid out in this following thread to see if there might be something in there that is different from how you tried to set it up: https://community.quicken.com/discussion/comment/20303593#Comment_20303593.

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Boatnmaniac

It is not a Quicken problem. I have been using DC with WF ever since they dropped their monthly fee for it about 2-1/2 yrs ago. I have it set up in my main data file and I also have it set up in 4 separate TEST data files, the last of which was set up just 3 days ago. The process works.

Your getting an Agreement when you went to the WF site tells me one of two things:

You are not yet set up for online banking at WF. You must agree to their terms and conditions before they will grant you online banking access. But if you are downloading transactions manually from WF and then importing them into Quicken it means this is not the case.
Or, you did not get to the correct WF webpage.

So, let's start this again. First, I suggest doing a couple of things that can help, especially if something goes wrong during the setup process:

Back up your data file before proceeding.
Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > General tab > remove all Financial Institution Information (everything above the Contac Name field) > OK.
Make note of the Opening Balance transaction amount (I like to enter it into the Memo field).
Repeat #1 and #2 for every WF account you have (if you have others).

Now, start the WF Authorization and DC set up process, again.

Click on this link: http://www.wellsfargo.com/fmssetup.
You should now see this WF page. Enter your normal WF online account Username and PW and click on "Sign on":
You should now see this popup. Select the method by which you want to receive the Authorization code from WF and click on "Get Code". (WF gets this information from your WF account profile/notifications settings.)
The popup will now look like this. After getting the Authorization code from WF, enter it here and submit it.
After submitting you will get this confirmation notice. You will now have just 10 minutes to go to Quicken and complete the DC setup process.
In Quicken: Go to "Add Account"
Click on "Wells Fargo"
Select "Direct Connect"
Click on "Next"
Enter your normal WF online account login ID and PW. Be sure to check the box for "Save to password vault" if you do not want to have to enter your login information each time you want to download transactions.
Click on "Connect"
If prompted, be sure to Link the download(s) to the correct WF account(s) already set up in Quicken.
The setup process should then progress and complete.
Check your account balances and confirm they match what WF shows online. If they don't, let me know and I'll walk you through the steps that should resolve them.

Let me know how it goes. Keeping my fingers crossed for you!

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Boatnmaniac

Back up your data file before proceeding.
Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate > General tab > remove all Financial Institution Information (everything above the Contac Name field) > OK.
Repeat #1 and #2 for every WF account you have (if you have others).
Go to "Add Account"
Click on "Wells Fargo"
Select "Express Web Connect"
Click on "Next"
Enter your normal WF online account login ID and PW. Be sure to check the box for "Save to password vault" if you do not want to have to enter your login information each time you want to download transactions.
Click on "Connect"
If prompted, be sure to Link the download(s) to the correct WF account(s) already set up in Quicken. (You had asked how Quicken will know which accounts you have set up in Quicken the downloads are to go to. This is the process that does that.)
The setup process should then progress and complete.
Check your account balances and confirm they match what WF shows online. If they don't, let me know and I'll walk you through the steps that should resolve them.

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Boatnmaniac

trishinhouston said:

@Boatnmaniac I just got off the line with WFB quicken rep. he walked me through the process and assured me (again) that there's no charge for DC from WFB. The only thing he added was that one must 'hold down the cursor when trying to enter the code' at the wellsfargo.com/fmssetup location. i did that (again).

Please clarify: Did you really mean "hold down the cursor" or did you mean, hold down the Shift key or the Ctrl key or the Alt key? (I'm not criticizing. I just want to make sure I understand correctly.)

I've never heard before of needing to hold down the cursor or any key while entering the authorization code. I've never had to do that and others I have recommended this set up process to have not told me they needed to do that. I'll have to keep this in mind.

Maybe it has something to do with the type of browser you are using or your browser settings. Which browser are you using?

Whatever the case, I am glad that you have gotten DC to work!

NOW, the problem is - inside edit account details, the main WFB account will not deactivate. I've tried it 10 times. it remains highlighted. SOOOOOOO, he confirmed 'that's a software issue and you must go back to Quicken' for that help'.

Another problem, I'm unable to enter the routing number on account details. The other accounts have it but not the main account. (I think when I deleted it in the previous step, it locked it.) I have validated and super-validated the file.

The account won't deactivate? It sounds like perhaps there might be some corruption in the data file regarding this Account or with the Quicken installation. When you set up DC for your accounts were you given the opportunity to Add this account as a new account in Quicken or to Link it to the existing account in Quicken?

Also, were you able to edit the financial institution information on the General tab of Account Details before you got WF set up for DC?

Do you have a backup of the data file from shortly before you set up the DC? If so, you might want to restore that file and check to make sure that main WF account can be deactivated. If so, it might be a good idea to go through the whole DC setup process again with that restored backup file.

If not, you could restore the next recent backup file to see if the issue is not in there. Keep going back to the next oldest backup file until you get a file where the main WF account can be deactivated.

BTW, not being able to add the routing number is not a Quicken software problem. It is by design for accounts that are connected to the financial institution. When an account is connected the financial institution will populate those fields with data that is needed for the account update process to work properly. Because of this Quicken designed it so users could not edit those fields. If we want to edit those fields we must first deactivate the account. But when we then later reactivate the account the financial institution will replace the information we manually entered there.

If you really want to add other account/routing number information that is not shown in the Financial Institution Information section of that General tab, I suggest you enter it in the Comments field in the lower right corner of the General tab, instead.

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Boatnmaniac

@trishinhouston - I'm running out of ideas. If I can think of anything else, I will let you know. And perhaps someone else with some new ideas will post them here.

Boatnmaniac

@trishinhouston - There is an Alert posted about a DC problem with WF. I do not know if it was perhaps the reason why you have not been able to set up DC with them. But today it was marked as being resolved: https://community.quicken.com/discussion/comment/20323709#Comment_20323709. It might be worth trying to set up DC, again, now.