American express

maggiedi

I keep getting a message that my password is incorrect. I update it in quicken and still get the message. I change it on American Express and then update quicken and still, it tells me my password is incorrect.

Quicken Jared

maggiedi said:

I keep getting a message that my password is incorrect. I update it in quicken and still get the message. I change it on American Express and then update quicken and still, it tells me my password is incorrect.

Hello @maggiedi,  

I am sorry to hear about these issues with online banking services and invalid credential messages. Thank you for talking with us about this here on the Quicken Community.

Is there any way you could provide screenshots of what you're seeing - with personal information redacted as necessary? You can follow the steps explained in this FAQ in order to do this. Also note that you may drag and drop your images into your comment in order to submit images, as well. 

I look forward to hearing back from you about this. 

Thank you,

Quicken Jared