When trying to open 1 of my 3 files I receive error message

gwpeck
gwpeck Quicken Windows Subscription Member
edited January 2023 in Errors and Troubleshooting (Windows)
When trying to open 1 of my 3 files I receive error message...
QUICKEN CANNOT OPEN THE DATA FILE BECAUSE IT IS IN USE BY ANOTHER APPLICATION, SUCH AS A CLOUD STORAGE BACK-UP. PLEASE CLOSE THAT APPLICATION OR TURN OFF CLOUD STORAGE SYNCE AND TRY AGAIN. I have turned off my one drive on several occasions, as well as doing multiple restarts. Like I said, I can only open two of the three files... Any ideas on the fix? - thank you

Best Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello @gwpeck, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • gwpeck
    gwpeck Quicken Windows Subscription Member
    Answer ✓
    Thank you for responding and for your interest Jasmine, it is appreciated. I used an older back-up and restored this account...so, all is good...happy holidays!
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    FWIW, Quicken doesn't support accessing your data file from a cloud synced folder. Backups to the cloud are fine.
    Quicken Subscription HBRP - Windows 10

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Answer ✓
    Hello @gwpeck, 

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I look forward to your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • gwpeck
    gwpeck Quicken Windows Subscription Member
    Answer ✓
    Thank you for responding and for your interest Jasmine, it is appreciated. I used an older back-up and restored this account...so, all is good...happy holidays!
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Answer ✓
    FWIW, Quicken doesn't support accessing your data file from a cloud synced folder. Backups to the cloud are fine.
    Quicken Subscription HBRP - Windows 10
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