Skip to content
  • Register

    • When trying to open 1 of my 3 files I receive error message

    Quicken Windows Subscription Member
    edited January 2023 in Errors and Troubleshooting (Windows)
    When trying to open 1 of my 3 files I receive error message...
    QUICKEN CANNOT OPEN THE DATA FILE BECAUSE IT IS IN USE BY ANOTHER APPLICATION, SUCH AS A CLOUD STORAGE BACK-UP. PLEASE CLOSE THAT APPLICATION OR TURN OFF CLOUD STORAGE SYNCE AND TRY AGAIN. I have turned off my one drive on several occasions, as well as doing multiple restarts. Like I said, I can only open two of the three files... Any ideas on the fix? - thank you

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Best Answers

    • Moderator mod
      Answer ✓
      Hello @gwpeck, 

      Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

      If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


      I look forward to your response.

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

    • Quicken Windows Subscription Member
      Answer ✓
      Thank you for responding and for your interest Jasmine, it is appreciated. I used an older back-up and restored this account...so, all is good...happy holidays!
    • Quicken Windows Subscription SuperUser ✭✭✭✭✭
      Answer ✓
      FWIW, Quicken doesn't support accessing your data file from a cloud synced folder. Backups to the cloud are fine.
      Quicken Subscription HBRP - Windows 10

    Answers

    • Moderator mod
      Answer ✓
      Hello @gwpeck, 

      Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

      If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


      I look forward to your response.

      -Quicken Jasmine

      Make sure to sign up for the email digest to see a round-up of your top posts.

    • Quicken Windows Subscription Member
      Answer ✓
      Thank you for responding and for your interest Jasmine, it is appreciated. I used an older back-up and restored this account...so, all is good...happy holidays!
    • Quicken Windows Subscription SuperUser ✭✭✭✭✭
      Answer ✓
      FWIW, Quicken doesn't support accessing your data file from a cloud synced folder. Backups to the cloud are fine.
      Quicken Subscription HBRP - Windows 10
    This discussion has been closed.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In
    Register

    Quick Links

    Categories