Unable to download transactions for Fidelity Credit Card (Elan)

kev25865

Quicken Mac subscription; download Fidelity credit card transactions will no longer download to Quicken. I updated my terms of service at Fidelity credit card on 1/27/23- then I started having the issue. The QFX file won't import to Quicken.

Dave Swan

I was not receiving any data during Onestep updates for Fidelity Visa/Elan starting 1/25/23. Manual downloads DID work direct from Elan's webpage. I just performed a "Reset Account" under the 'Online Services' tab of the 'Account Details' for my Fidelity Visa/Elan account. It is now downloading fine again. Try doing that simple reset (I am just a plain ol' user btw)

Doug Eldred

As a workaround, create a Mint.com account for your credit credit. Then you can download .csv and import that into Quicken. It's a little tedious, but a lot easier and more accurate than entering everything manually.

foobar99

Me too. I have the same problem for months now and I'm getting tired of waiting on elan to fix it. I will likely switch to a new card

Quahog

I finally found a solution. I setup a direct (not thru Fidelity) login to Elan at login.elancreditcard.com. Just to see if it would work, I was able to download transactions to a QFX file and import to Quicken (Mac). Then in Quicken I opened "Account Settings..." for the credit card account and used the "Change Connection" button to use my new Elan credentials - I can now update directly within Quicken. Phew. (Why couldn't Elan or Quicken tell us that?!) GLTA

wtgreen

This worked! Thank you so much!!

wtgreen

This worked for me... I setup a direct (not thru Fidelity) login to Elan at login.elancreditcard.com. I was able to download transactions to a QFX file and import to Quicken (Mac).

QFMuser

This also worked for me. I was able to download a qfx file from login.elancreditcard.com and successfully imported transactions dating back to last October. Whew.

whitenack

Hello. I am considering applying for this card but want to make sure this issue is resolved? The required fix is to enter your Elan account details into Quicken and transactions will download?