More details, please. Do you use Quicken Mac or Quicken for Windows? What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? US, Canadian or other country version? Is your subscription expired or still active? Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information. What version of Windows or Mac OS are you using?