Why has my Capital One card stopped downloading transactions?

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Don Freedman
Don Freedman Member ✭✭
edited January 2023 in Download, Add/Update Accounts (Windows)
I use "One Step Update" every couple of days, all my credit cards download just fine. Including a Cap One card...until a week or so ago. Why has it stopped? The account is in good standing, and I can see all my charges on the Cap One site.

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  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    Are you getting an error code or error message?

    Have you tried doing Update Now when OSU fails?  This will often work when OSU does not.  (Account Register > upper right Gear icon > Update Now)

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    BTW, I just now tried to do OSU in one of my data files that has a Cap One credit card account in it.  OSU returned error code CC-501.  I then did Update Now and the account updated properly with a new transaction downloaded.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Don Freedman
    Don Freedman Member ✭✭
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    Boat, thanks for trying. OSU doesn't fail, per se: it just doesn't dump in the current charges. It's as if 'connection' between the card's account in Quicken and the Cap One site is lost.
  • Don Freedman
    Don Freedman Member ✭✭
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    Just read this. How does one do "Update Now?"
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