mjonis said: I've been getting the same thing, but it's totally random. One day it starts throwing a CC-800 with one account. Keep doing the "fix it" (re-add) and it says it did it and keeps throwing the error. Then a week later, a different account throws the error. Fixit doesn't fix it. Now it's doing it on Citibank. The only "fix" to fix the broken accounts is to deactivate them and then reactivate. Now as to why Quicken keeps thinking that accounts have been deleted it beyond me. So far it's done it with my local credit union - SEFCU, my local bank - TrustCo, and now Citibank.
mjonis said: Yes, followed the steps, repeatedly. The error has come back again for Citibank, although it does appear it actually downloads transactions. Given that other users ALSO have this situation I can only conclude it's a bug with Quicken.
I also have this exact error, I had to remove all my data since 2009 and start fresh and it's still happening. I went through support and they don't have any answers. I think it might be related to one-drive, which I've been using for years.
Quicken Jared, this needs to be escalated and is clearly a Quicken bug. I get this with my Citi Accounts, OptumBank, Discover and my Credit union. I have to add my accounts back every day. Clearly an issue.
Hello @AdamKFarmer,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. It is possible that having your file on One Drive is causing the issue. We strongly recommend that you keep your Quicken file on the C drive because Quicken is not designed to handle the same file being accessed by more than one user or source at a time. If you are in the file and One Drive is syncing, that can cause issues. To test if the error is popping up because of the file's location, you can try moving it to the C drive, or if that's not a viable option, make certain that One Drive is paused when you are accessing your Quicken file.
If One Drive is not the culprit, follow these steps:
Once your accounts are reconnected, test to see if the issue is resolved.
Thank you.
@Quicken Kristina
I've been following this whole thread for a couple months now. We all know the "Fix it" doesn't work. The original CC-800 Quicken support instructions on how to deactivate/reactivate don't work. I even uninstalled/reinstalled Quicken to see if that would solve the problem. Nope. So I gave your instructions a shot. I followed it to the letter. The first time I did it, it appeared to fix the problem with the two accounts that have been receiving the error for months; however, it threw the error on a different account. So I went through the entire process again to fix that account, which it did; however, the two original problematic accounts now throw the error again. So ultimately, going through all of these steps twice resulted in being in being in the exact same position as before I went through the entire process. When I talked to Quicken support back when this first started, I was told that since the accounts were still updating to simply "ignore" the error, which is not okay. Please advise on next steps.
Hello @Lisa Br,
Thank you for your reply,
Based on your description of the issue, it sounds like you've done troubleshooting on the connection side and on the program side, so that would leave troubleshooting the file itself.
Do you keep your Quicken file on the C drive, or on a shared network drive? Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the cloud service name in the file location)? The simplest way to check your file location, if you are in Quicken with the file open, is to click on File, then look near the bottom of the menu, just above where it says Exit. It will list the file locations for the 4 most recent Quicken files you have accessed with the one you're currently in at the #1 spot (see sample image below).
If it is on a shared network drive, I would recommend moving it to your C drive to see if that corrects the issue. If it is synced with a cloud service, I would recommend unsyncing it or at least pausing the cloud service when you are accessing your Quicken file. The reason for this is Quicken is not designed to handle concurrent sessions. The file is intended to be used by one person or program at a time; if more than one are accessing it, that can cause issues.
If your file is on the C drive, not syncing to any cloud service, and the issue is still happening, please let me know so we can continue troubleshooting the issue.
Thank you for responding! I had moved my back up file off of One Drive to my external D: drive; however, when I checked what file was open, it was a past one off of One Drive. I moved back to the D: drive file. Do I now need to run the corrections you laid out again on this file? How do I make sure the program opens from the D: drive vs. One Drive?
Quicken will generally open the most recent Quicken file you were using, unless you are opening the program by double clicking on a data file. If you double click on a data file, it will open the file you clicked on. It can be a bit confusing since data files are red with a white Q icon, just like the desktop shortcut. The desktop shortcut will have the little arrow icon in the lower left and will be labeled Quicken rather than having a file name (see sample image below).
A Quicken data file has the same color scheme, but does not have the little arrow in the lower left and will have the name of the file (see sample image below).
If you have it pinned to your task bar, you can also open Quicken by clicking the icon on the task bar (see sample image below).
Since it sounds like the file on your D drive is a different file from the one you were working with earlier, if the CC-800 issue is happening in that file, you may want to go through the same troubleshooting steps. Is the Quicken program on your D drive also? It is generally recommended that you store your main Quicken file on the same drive that the program is installed on (for most people, that is the C drive).
Thank you! Yes, moving the files off of One Drive seems to have done the trick. That seems like a major bug that I hope Quicken fixes. It worked fine until January so they changed something that was to the program's detriment.
I have been having the 800 error on my Chase accounts since the last Quicken update. What ever Quicken didon that update, it screwed something up in the program. I have tried the deactivate/reactivate thing and that clearly doesn't work. I have reported the issue to support but have heard nothing. [Removed - Language]
Thank you for your reply @Lisa Br,
I'm glad to hear that moving the files off of One Drive corrected the issue. It isn't a bug; we do not recommend keeping the Quicken file you are using synced with a cloud service specifically because it can cause issues. You can review this article if you'd like more information.
Hello @Laura111,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. Have you already tried the troubleshooting steps in this discussion? You mentioned you reported this issue to Quicken Support. I wasn't able to find a ticket from that contact; did you reach out to us by phone or by chat? Do you have the ticket number handy?
When you say "log off", do you mean sign out of the Quicken ID in Quicken?
Well, guess what. Your comment has been the most helpful of anything I've found. Signing out of my Quicken ID and leaving it signed out overnight has fixed my problem. [Edited-Readability]
Thank you for posting this. I would still be pulling my hair out if you had not.
