Continued frustration over Quicken's handling of loan accounts

ElPope Member ✭✭
I recently opened an auto loan with Wells Fargo. The loan funded on 12/12/2022; first payment is due on 1/24/23. I set it up for updates using Express Web Connect.

As we all know by now, EWC blocks you from updating or even seeing the register. You can't get any insight into what's going on except by logging on to the bank website.

My specific issue THIS TIME is that Quicken is displaying an incorrect current balance. Today, 1/15/23, it's showing me the balance "as of 3/24/23" (why?), which is the actual current balance plus three unpaid payments (e.g., if the opening balance was $10,000 and the payments are $150, I'm seeing a "current" balance of $10,450).

I would like Quicken to revert to the old days, when it didn't try to be everyone's nanny.



  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited January 2023
    EWC does NOT block you from seeing the account register.  Enabling a loan for download does that.  I have multiple accounts that download, into a perfectly viewable register using EWC ... but they're not loans.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Bottom Line …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account. 
    (Not discussing LOC or HELOC accounts here. They should be set up as credit card accounts)

    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

    Effective with Quicken Windows 2018+
    you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

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