Moved Quicken 2017 to a new platform but no login prompt

gw1500se

I moved my Quicken 2017 to a new platform but still windows 10. When quicken comes up all I get is a blank screen. From what I read that is because I am not logged in. However, after the install and quicken starts I do not get a prompt to log in. How can I fix this? TIA.

The Keeper

View these two links and see if they are helpful

https://community.quicken.com/discussion/7925403/created-a-new-quicken-2015-file-but-file-opens-to-blank-screen

https://community.quicken.com/discussion/7918735/quicken-2016-opens-to-blank-screen

Greg_the_Geek

You need to copy the C:\ProgramData\Quicken\Config\QUICKEN.INI file from you old Quicken installation to the new one. Also, download/install the R20.5 Mondo patch from Quicken 2017 Patches - QuicknPerlWiz.

gw1500se

Thanks for the reply. Are you sure that path is correct? There is no Quicken directory in ProgramData.

gw1500se

The mondo patch failed. See attached image.

Greg_the_Geek

C:\ProgramData is a hidden folder, you need to show hidden files and folders.

Patch Error: Unable to check for updates, the server file failed to load (quicken.com)

gw1500se

I know that. ProgramData is there along with many subfolders but Quicken is not among them.

Chris_QPW

gw1500se said:

I know that. ProgramData is there along with many subfolders but Quicken is not among them.

Look for Intuit instead of Quicken.  Quicken was owned by Intuit at that time.
C:\ProgramData\Intuit\Quicken\Config\Quicken.ini

gw1500se

That file does exist and I copied it. The updates then started (it didn't get that far before) but then when Quicken restarted I still have the same problem. I open that file from the file menu and I can see the data briefly before the blank screen.