American Express txns not downloading (Q Mac)

JBABRK

Amex transactions downloaded fine till 1/20 then stopped altogether. I've double checked credentials, and still no luck. Any advice?

Quicken Jasmine

Hello @JBABRK

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. What is your connection method with American Express? You can see the connection method by navigating to Settings > Downloads > Connection Type. What kind of accounts are these with American Express (checking, credit card, investment, etc)? Do you receive any error codes or messages when attempting to download transactions? What exactly occurs? 

I look forward to your response. 

Edemore

Exact same issue with Amex. Using Quicken Connect. Tried disconnecting and reconnecting. Did not resolve issue.

Quicken Anja

Hello @Edemore,

Thank you for reaching out to the Community and adding to this discussion, though we apologize that you are also experiencing issues in connecting with American Express.

Could you also please answer the additional questions @Quicken Jasmine requested previously:

Quicken Jasmine said:

What kind of accounts are these with American Express (checking, credit card, investment, etc)? Do you receive any error codes or messages when attempting to download transactions? What exactly occurs? 

Thank you!

UKR

@Edemore ,

My connection to American Express credit cards on Quicken for Windows uses "Direct Connect" as the connection method.

For the Mac, can you change connection methods and try "Direct Connect"?

JBABRK

Thank you all - issue was resolved. I needed to renter credentials for some reason