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Costco Citi Visa OL-209-B

gulf83

Cannot d/l. Continual error. Did a refresh. Did not help. Last d/l was a week ago.
Quicken Deluxe latest version + updates.

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UKR

When attempting to connect your credit card, which Financial Institution Name are you using? It should be "Citi Cards".
Try to deactivate the card account. Close Quicken. Wait a few seconds and then restart Quicken. Use the Add Account process ("+" icon in the Account Sidebar title) to reactivate. Type "citi" as search term, select "Citi Cards". Carefully link the account to your already existing account register.

Chris_QPW

You might see if doing what is suggested in this article makes any difference.
https://www.quicken.com/support/error-message-when-using-online-services-ol-209-or-ol-209b

Note my Costco Citi Visa card is downloading without any errors.

gulf83

Thanks very much for the replies. I deactivated the account and have tried since early this am to unsuccessfully connect to the citi card server. I continually received a CC-501 error. Cannot connect to the server. Message keeps saying to try again in a few hours. I can log in thru the website.

Chris_QPW

gulf83 said:

Thanks very much for the replies. I deactivated the account and have tried since early this am to unsuccessfully connect to the citi card server. I continually received a CC-501 error. Cannot connect to the server. Message keeps saying to try again in a few hours. I can log in thru the website.

CC-501 error suggests that you are trying to set it up with Express Web Connect. Express Web Connect for Citibank has been known to be down for some time now. You need to setup for Direct Connect.
https://community.quicken.com/discussion/7877577/faq-new-citi-cards-process-for-direct-connect

gulf83

Double checked. Have always been using Direct Connect. I deactivated the account and now it will not let me set it up again.

Chris_QPW

I suggest you contact Quicken support and see if they can help you.
All I can say is that it is working fine for me.
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