I'm at R48.15 and still have the memo disappearing problem…
FYI, I just spent almost 2 hours on with Quicken troubleshooting various scenarios and software versions with this issue. They have now opened a case and it has been escalated to the programmers. I am hopeful we will have a resolution soon.
Incidentally, we did notice that if you use the mouse to click on "catagory" rather than use "tab" to get there after completing the memo, the memo text will stay, so the issue appears to be with the "tab" navigation. Of course that's not a solution for most of us, but it's a workaround.
I am still running into the exact same problem. I download trasactions, type (or copy/paste) text into the memo field, press tab and then it deletes the text in the memo field. If I enter text into the memo field, click category, the text stays. When I click save, the category stays and then the memo field deletes again. I have to re-enter text into the memo field every time and save a second time. This is the only way I get get text to stay in the memo field for downloaded transactions. It started around December 2022, like others have stated.
Agreed…I told them yesterday that I recalled it started around the holidays last year. Did not know about the save issue as in our testing I never saved a transaction (I did this too many times and would run out of transactions to test with). They are aware of this thread and hopefully will see this new observation. Thanks for sharing.
Yeah, add me to the list as well. This is clearly a widespread problem. And if I may vent a bit — you forced users to buy a subscription because you weren't making enough money selling annual updates with very modest changes to the program each year. The subscription allegedly was to allow you to do constant ongoing updates to the program to improve the program. Ironically, more often than not, you introduce bugs instead. Seriously, just leave the darn code alone. Pretty irritating.
I have been having the same issue. When I download any transactions, after I type a memo, tabbing or hitting enter causes the entire memo text to disappear. I first noted this about 4-6 months ago, after a new update. I called Quicken support after it was not fixed, in January and February 2023 and again April 2026. I was told it would be escalated and a fix would be made……..yet today, when I called both the first level and supervisor told me it was an isolated problem and I had to validate and fix my file and when that did not work, that I had to create a brand new file (I have been using Quicken since Quicken for Dos.). I was told that they have no record of this problem ever being escalated. [Removed - Disruptive] In 5 seconds I did a web search and found this post. [Removed - Speculation] Every item seems to take many phone calls and each time I call they make me feel like it is the first time…….doing the same troublshooting that did not work last time. (or the time before). And their stock answer is to create a new account or a brand new file……when eventually, they hopefully fix the problem and it was on their end all along. How annoying. Hopefully, there will be a fix before the year is up.
That should say April 2023. (not 2026, lol)
I just wasted another hour on the phone with a supervisor. First she said she could not submit a report of the problem, unless I created a brand new empty file and recreated the problem. We did that. We created a blank file and the exact same bug or problem existed when using that file. Typed text vanished as soon as I hit the tab button or enter key.
Then she said she could not submit a report unless I sent her a photo of all the files in my data folder. (and the location of this folder on my computer) (reading the path of the folder was not good enough.)
Then she said she could not submit a report without me submitting a photo of the problem. Can you please explain how you can submit a photo that would help anyone solve this problem? [Removed - Disruptive] (Hmmm….a photo of a blank memo line? ). I would think my description (on this phone call and the prior 3 calls that I have made since January), and the description of the other 30-50 people in this thread would suffice before they start looking into the problem.
That is the exact work-a-round that I have been using (although, must admit, I occasionally forget and type the whole memo line only to realize my stupidity when it disappears, lol. It should be an easy enough thing for them to fix…if they ever admit that the problem exists.
Another observation on the issue — if a comment is imported into the downloaded transaction (either from the bank's comment or from an automated memorized payee list comment insert) then overwriting the comment before accepting the record / saving works properly and the new comment is retained properly after TAB. The issue is only present when the initial comment in the downloaded transaction is null. [Edited - Readability]
TIP: If you click into the payee field first and then tab to the memo, it retains the information when you tab to the category
Same issue and it's May 4th now. Apparently Quicken isn't breaking any speed records fixing the problem. I've had another issue for over a year that they've been unable to fix also. Every time they upgrade the program, I lose my financial connections. Two banks, an investment firm, and two credit cards all have to be reset on both laptops and a desktop. In January I decided not to upgrade anymore. Gee, I wish Microsoft Money was still around…
Same issue, and I have reported this issue multiple times - no change. It has been months now. I was told once that it was a known issue and would be resolved in upcoming update - that was several updates ago, no change.
It is SO frustrating to have your entry just disappear after you advance fields! Please fix this.
Just chiming in to say I have had the same issue for some time. Currently on release R49.29. Very frustrating to input several transactions to then look back and see nothing in the memo field was saved. Thanks
Same issue for me as everyone has described.
Windows 10 Enterprise
Quicken Home, Business & Rental subscription
Exact same problem. Annoying AF.
R49.33. Build 188.8.131.52. Same problem. Completely reproducible. Having to re-enter stuff is driving me nuts. If I advance with Tab or Return memo clears. If mouse then not. If I go past and return (as noted by someone else) it sticks. Super frustrating.
I'm having the exact same issue. I type a memo, then hit tab to select a category, and the memo text has disappeared. Wasn't a problem for years with two-line display. It's been a problem for months and today after having to retype several memos, decided to research the problem.
In my other Quicken file, there is no problem as the category field is to the left of the memo field. So one tabs into the category field first, then the memo field.
Since problem apparently not resolved by Quicken,I changed the settings of the one with the disappearing memo field to match the settings of the file that worked (where the category field is before memo field). I actually prefer this order when adding downloading transactions.
To change order, open the settings (gear icon) top right on any register. Go down list and under Global Preferences, select Register Preferences. The deselect "Show memo before category."
You'll still have both category and memo fields, but tab order changes and you will probably select category before adding a memo. And at least the memo won't disappear.
I'm running Canadian version R50.9, and having this problem: start with downloaded transaction, type something in the memo field, hit enter or the save button, and the memo disappears. Go back enter the memo again, and it saves fine the second time.