Repeated crashes of Quicken Deluxe

Question

Has anyone noticed repeated crashes of Quicken Deluxe?  I'm using version 47.15 Build 27.1.47.15 on a Windows 11 Dell system.  There is no specific action causing the crashes.  The program routinely hangs up during a process and crashes.  I have used the dialog box to send logs to Quicken multiple times, whatever that means.

UKR · Answer

Hung during OSU, Crash at Startup or other unexplainable malfunctions in Quicken for Windows

Please verify this:

In Windows Control Panel / System / Advanced System Settings / Environment Variables ensure that both the TEMP and TMP variables point to a valid and existing folder, typically C:\Windows\Temp or  C:\Users\your_username_here\AppData\Local\Temp

If they point to an incorrect or non-existent folder or drive change both variables to an existing folder on C:\ (or create one)  e.g., C:\Temp, and reboot Windows.

* If the Temp folder is located on a too-small SSD C: - drive and you have an internal standard hard disk, too, move the Temp folder to the internal hard disk and change the TEMP and TMP variables
* If the folder exists … does your Windows User Account have proper access rights to this folder?
* If Quicken cannot create and use temporary files, all sorts of malfunctions will occur.
* If the Temp folder is full of junk, clean it out. Delete all files and subfolders within the Temp folder structure that Windows allows you to delete. You may have to skip a few that are actively in use.

Make sure that files in the Temp folder are NOT accessed by cloud backup software at all.

Run CHKDSK C: /r on your C: - drive (or perform Error Checking from Windows File Explorer, Properties, Tools tab).

Pjjlord · Answer

I am having simalor problems.  I had to restore back January.  Not happy with the daily crashing.  today it has already crashed 3 times.  I have been a quicken user for over 20 years HELP I need to finish my tax reports!  I am using home, business and rental property and I have all the current updates.

Frosty1945# · Answer

Quicken crashed on me when trying to send an error report from the "help" drop down. I restarted it and it did it again. That's a great way for Quicken not to get complaints! It also locked up on me when I was trying to update my bank accounts with downloaded transactions. There seems to be a limit to the number of transactions it will accept before locking up. I restarted it, and it accepted a number of transactions, then locked up again. Could there be a memory management issue in Quicken? I'm using Windows 11 and latest Quicken release.