Botched Amex Re-Authorization; Part Deux
edited March 17 in Download, Add/Update Accounts (Windows)
On February 1, I posted a question entitled "Botched Amex Re-Authorization."
Quicken Kathryn replied that Quicken was aware of the problem and was working on a fix.
This morning when I initiated a One Step Update I was again prompted to re-authorize my Amex accounts but the process is still failing.
Attached are screen shots of what I encountered.
Can some one let me know when this is fixed?
How much time did go by between each step?After receiving image #5, how long did you wait before clicking on the Quicken Taskbar icon?
Returning to Quicken, you should have had a different image before finally image #6 popped up.Yesterday I successfully reauthorized my AmEx accounts in about 1 minute total elapsed time.0
oakgrrl Member ✭✭[Removed - Off Topic/Disruptive]-2
Snorkle said:I can also report that I reauthorized successfully today without any issue. As @UKR suggests I did wait about 10 sec before returning to quicken. At some point it was reported that about 2500 transactions were downloaded so perhaps that is why it is necessary to wait a bit.
But this kind of thing is different from the problem that @dave344 is showing.
Quicken has a timeout on how long it should take before the financial institution flags it telling them that the accounts have been authorized and sending that needed information. For some reason, for some people Quicken never gets the signal/information that the authorization has been done, and it times out like this. This is based on past conversions/comments. I don't remember all the details on how some people got around this, but one might be trying to set your web browser default to another browser.Signature:
This is my website: http://www.quicknperlwiz.com/0
I, too, get a "Successfully Reauthorized" message on the AmEx web page. But the next time I go to update, it says I need to re-authorize and it makes me go through the whole process again. Same thing every time I go to update. I did discover a workaround. Simply download your transactions from the AmEx web page - that works fine for me (and seems a bit faster than the Express Connect).0
This evening I was prompted to re-Authorize my USAA Federal Savings Bank account. I am happy to report that, like the Amex account, the re-Authorization was successful.
Also, like the Amex account, it took a lot longer to complete than I expected. As I mentioned earlier, the key is to be patient and give each screen time to process before you start clicking.
As frustrating as the experience has been for many of us, I do see it producing some very tangible benefits. Previously I had to manually update my USAA Federal Savings Bank account because it would prompt me for my pin once it had logged in. IOW, I could not run a One-Step Update that included my USAA Federal Savings Bank account because it would halt and prompt me to input a pin that it had sent to my phone before proceeding. Now, after the successful re-authorization, the update proceeds without prompting.
So I view this whole experience as a positive development, albeit a very frustrating one. I have eight accounts associated with One-Step update and tonight was the first time in quite some time that all of them updated successfully without any user interaction. Hopefully Quicken has come to some sort of an agreement with the many various financial institutions on a common protocol for data exchange/transmission and we will soon be able to put this whole issue behind us.
This discussion has been closed.