Update not working

Craig D
Quicken Windows Subscription Member
I am trying to “Update Now” for my Chase Visa card in Quicken. It told me that I needed to reauthorize my account because the bank is transitioning to a different connection method. I have gone through the reauthorization process twice with acknowledgement both times from the bank that the process had completed successfully. However, each time I try to update the account, I receive the same message and it does not complete update the account in Quicken. I have shut down Quicken and opened it again, and also waited for a few hours and tried again, but no luck. How can I fix this?
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Best Answers
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> @Craig D said:
> I am trying to “Update Now” for my Chase Visa card in Quicken. It told me that I needed to reauthorize my account because the bank is transitioning to a different connection method. I have gone through the reauthorization process twice with acknowledgement both times from the bank that the process had completed successfully. However, each time I try to update the account, I receive the same message and it does not complete update the account in Quicken. I have shut down Quicken and opened it again, and also waited for a few hours and tried again, but no luck. How can I fix this?
When this happened to me I had to completely disconnect my account, restart Quicken, then reconnect as if I was doing so for the first time. I had to "Reauthorize" again but then the connection would work. Having multiple accounts I had to disconnect them all then reconnect one by one. Hope this helps.0 -
Thanks! That fixed it.0
Answers
-
> @Craig D said:
> I am trying to “Update Now” for my Chase Visa card in Quicken. It told me that I needed to reauthorize my account because the bank is transitioning to a different connection method. I have gone through the reauthorization process twice with acknowledgement both times from the bank that the process had completed successfully. However, each time I try to update the account, I receive the same message and it does not complete update the account in Quicken. I have shut down Quicken and opened it again, and also waited for a few hours and tried again, but no luck. How can I fix this?
When this happened to me I had to completely disconnect my account, restart Quicken, then reconnect as if I was doing so for the first time. I had to "Reauthorize" again but then the connection would work. Having multiple accounts I had to disconnect them all then reconnect one by one. Hope this helps.0 -
Thanks! That fixed it.0
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