Update not working

Craig D

I am trying to “Update Now” for my Chase Visa card in Quicken. It told me that I needed to reauthorize my account because the bank is transitioning to a different connection method. I have gone through the reauthorization process twice with acknowledgement both times from the bank that the process had completed successfully. However, each time I try to update the account, I receive the same message and it does not complete update the account in Quicken. I have shut down Quicken and opened it again, and also waited for a few hours and tried again, but no luck. How can I fix this?

Hadit

> @Craig D said:
> I am trying to “Update Now” for my Chase Visa card in Quicken. It told me that I needed to reauthorize my account because the bank is transitioning to a different connection method. I have gone through the reauthorization process twice with acknowledgement both times from the bank that the process had completed successfully. However, each time I try to update the account, I receive the same message and it does not complete update the account in Quicken. I have shut down Quicken and opened it again, and also waited for a few hours and tried again, but no luck. How can I fix this?


When this happened to me I had to completely disconnect my account, restart Quicken, then reconnect as if I was doing so for the first time. I had to "Reauthorize" again but then the connection would work. Having multiple accounts I had to disconnect them all then reconnect one by one. Hope this helps.