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Quicken not updating online balances

allion

I had an issue with Quicken not downloading new transactions and Quicken Anja helped resolve the issue in the post: https://community.quicken.com/discussion/comment/20338074#Comment_20338074

However, I now noticed that although I'm downloading new transactions, the online balance is not getting updated with One Step Update. I have to go to each account register individually and select "update now" from the cog wheel menu in the top right corner.

Any help with this would be greatly appreciated.

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allion

Apparently, even the method above works for most accounts but not all of them, for example it worked for Amex and Capital One but not for Citibank or Bank of America

allion

This just got much worse. While trying to sync to the cloud, I got an error message about 2 of my accounts not being in sync. An error message popped up that account "x" was not synced and I needed to refresh the account data. I found this post talking about the same issue and I followed the recommended solution: https://community.quicken.com/discussion/7898766/when-syncing-errors-out-desktop-transaction-in-acct-1-not-synced

After starting the cloud data reset, Quicken quit abruptly and now when I start it up it would come up for a few seconds before quitting again. I'm basically dead in the water.

HELP PLEASE!

UKR

allion said:

This just got much worse. While trying to sync to the cloud, I got an error message about 2 of my accounts not being in sync. An error message popped up that account "x" was not synced and I needed to refresh the account data. I found this post talking about the same issue and I followed the recommended solution: https://community.quicken.com/discussion/7898766/when-syncing-errors-out-desktop-transaction-in-acct-1-not-synced

After starting the cloud data reset, Quicken quit abruptly and now when I start it up it would come up for a few seconds before quitting again. I'm basically dead in the water.

HELP PLEASE!

Quicken crashes, hangs or loops at startup?

Please try this:

Reboot Windows.
Close Quicken (or do not start it at all).
Use Windows File Explorer to locate and rename your current Quicken data file. For example, if it's called Qdata.QDF rename it to QdataX.QDF
Usually your file is located in your C:\Users\_your_username_\Documents\Quicken folder.
Having done that start Quicken as usual from the Start Menu or Desktop Quicken icon.
If Quicken cannot find your current data file during startup it should just simply load the program and give you either a nearly blank menu screen or one that has options to start as new user, restore from backup, etc.
If you get to this point without Quicken crashing

click on File in the Menu bar. Select the Validate function. Select the renamed Quicken data file and see if Quicken can access and repair it.
If the data file is beyond repair, try to restore your data file from the most recent Manual or Automatic backup. Go back to restoring successively older backups until you find a file that works
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

If you can't get Quicken to start at all,

uninstall Quicken using this procedure: https://www.quicken.com/support/how-do-i-uninstall-quicken-windows
Now please open Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken"
When done, reboot your computer and then reinstall Quicken from your account at quicken.com or your installation CD or saved downloaded installation file and allow it to update to the latest available patch release level.