Error when installing

sa_haynes

This started because after the update this morning my computer was very slow so I uninstalled quicken and my computer worked properly. I then tried to reinstall the software.

I am getting an error when trying to reinstall Quicken. I have attempted to uninstall and reinstall the software twice. Once even using ccleaner to remove the registry entries. deleted everything and restarted the computer. then tried again. same error.

sa_haynes

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Tue Feb 14 11:25:01.37 2023 : Log Opened
Tue Feb 14 11:25:01.37 2023 : Getting OS Version info
Tue Feb 14 11:25:01.37 2023 : OS stats:
Tue Feb 14 11:25:01.37 2023 : Microsoft Windows Vista family
Tue Feb 14 11:25:01.37 2023 : Workstation
Tue Feb 14 11:25:01.37 2023 : Checking for multiple setup.exe-s
Tue Feb 14 11:25:01.37 2023 : Checking for admin rights
Tue Feb 14 11:25:01.37 2023 : User has administrator rights
Tue Feb 14 11:25:01.37 2023 : Checking application paths
Tue Feb 14 11:25:01.37 2023 : Module Path: C:\Users\sa_ha\AppData\Local\Temp\pft67E9.tmp\DISK1
Tue Feb 14 11:25:01.37 2023 : CD Root: C:\Users\sa_ha\AppData\Local\Temp\pft67E9.tmp
Tue Feb 14 11:25:01.37 2023 : Processing command line arguments
Tue Feb 14 11:25:01.37 2023 : Command line parameters:
Tue Feb 14 11:25:01.37 2023 : OS check OK
Tue Feb 14 11:25:01.37 2023 : Checking to see of QuickenPatch is already open
Tue Feb 14 11:25:01.37 2023 : quickenPatch is closed.
Tue Feb 14 11:25:01.37 2023 : Checking to see of Quicken is already open
Tue Feb 14 11:25:01.37 2023 : Quicken is closed.
Tue Feb 14 11:25:01.37 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe
Tue Feb 14 11:25:01.53 2023 : MSI version found: 5.0
Tue Feb 14 11:25:01.328 2023 : UpdateProductName: ProductName is Quicken
Tue Feb 14 11:25:01.344 2023 : Checking if Quicken is already installed.
Tue Feb 14 11:25:01.344 2023 : Looking for version in MSI package C:\Users\sa_ha\AppData\Local\Temp\pft67E9.tmp\DISK1\Quicken.msi
Tue Feb 14 11:25:01.344 2023 : Loading C:\Windows\SysWOW64\\msi.dll
Tue Feb 14 11:25:01.344 2023 : Found product code {62D93E3E-2F8E-42BD-9343-896F4F0031D3}
Tue Feb 14 11:25:01.344 2023 : Product not installed on this machine
Tue Feb 14 11:25:01.344 2023 : Looking for Quicken install path
Tue Feb 14 11:25:01.344 2023 : Looking for Quicken.ini in All Users\AppData directory
Tue Feb 14 11:25:01.344 2023 : Found: C:\ProgramData\Quicken\Config\Quicken.ini
Tue Feb 14 11:25:01.344 2023 : Quicken.ini found but there's no ExePath!
Tue Feb 14 11:25:01.344 2023 : Looking for Quicken.ini in Windows directory
Tue Feb 14 11:25:01.344 2023 : Found: C:\windows\Quicken.ini
Tue Feb 14 11:25:01.344 2023 : Quicken.ini found but there's no ExePath!
Tue Feb 14 11:25:01.344 2023 : ExePath NOT Found:
Tue Feb 14 11:25:01.344 2023 : Previous version of Quicken NOT FOUND!
Tue Feb 14 11:25:01.344 2023 : Checking if Quicken is already installed found: Quicken not installed
Tue Feb 14 11:25:01.344 2023 : Closing Quicken agents
Tue Feb 14 11:25:01.344 2023 : Closing class
Tue Feb 14 11:25:01.344 2023 : Closing class
Tue Feb 14 11:25:01.344 2023 : Closing class
Tue Feb 14 11:25:01.344 2023 : Closing class
Tue Feb 14 11:25:01.344 2023 : Closing class
Tue Feb 14 11:25:01.359 2023 : Installing 3rd party apps
Tue Feb 14 11:25:01.359 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe
Tue Feb 14 11:25:01.359 2023 : MSI version found: 5.0
Tue Feb 14 11:25:01.359 2023 : Verifying .NET Framework Installation and Health Check-up
Tue Feb 14 11:25:01.359 2023 : Verification of .NET Framework Installation and Health Check-up done
Tue Feb 14 11:25:01.359 2023 : Checking IE 6.0 version
Tue Feb 14 11:25:01.359 2023 : IE version found 9.11.22621.0
Tue Feb 14 11:25:12.56 2023 : Checking for locked files.
Tue Feb 14 11:25:12.56 2023 : File not found : C:\ProgramData\Quicken\\Config\q.dat
Tue Feb 14 11:25:12.56 2023 : File not found : C:\ProgramData\Quicken\\Config\qwpkg.cfg
Tue Feb 14 11:25:12.56 2023 : File not found : C:\ProgramData\Quicken\\Config\pricode.ini
Tue Feb 14 11:25:12.56 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe
Tue Feb 14 11:25:12.56 2023 : Quicken Package Path: C:\Users\sa_ha\AppData\Local\Temp\pft67E9.tmp\DISK1\Quicken.msi
Tue Feb 14 11:25:12.56 2023 : Install Properties: QLOG_DIR="20230214_112501" INSTALLDIR="C:\Program Files (x86)\Quicken" ARPINSTALLLOCATION="C:\Program Files (x86)\Quicken" ISQNUE=FALSE ISTRIAL=FALSE QUILEVEL=1 LAUNCHED_BY_SETUP=1
Tue Feb 14 11:25:28.414 2023 : Check Quicken Version after Install
Tue Feb 14 11:25:28.414 2023 : Build Version: 27.1.44.28
Tue Feb 14 11:25:28.418 2023 : Wrong File Version for: C:\Program Files (x86)\Quicken\SendError.dll
Tue Feb 14 11:25:28.418 2023 : File Version: 27.1.3.4
Tue Feb 14 11:25:28.522 2023 : Now Uninstall All versions of Quicken due to version mismatch.

Quicken Jared

Hello @sa_haynes,    

We are sorry about this problem with installation and with general slowness, as well as this strange error message. Thank you for looking to the Quicken Community for assistance. 

Have you tried restarting your computer after this happens? Additionally, have you tried uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder? You may then reinstall the software after following those steps using the steps listed here.

Let us know more about this, if you can. 

Thank you,

Quicken Jared