Can you fix the URL for JCPenney in the online bill center?

Question

The URL you have for JCPenney in the online bill center is outdated/no longer valid, so it just gets stuck in a "trying to log in" loop that never works.  I'd really like to link my JCP account, but it's impossible now.

JCPenney credit cards are issued through Synchrony Bank, so this is the current/correct URL:
 https://jcpenney.syf.com/accounts/login

Can you please update the link?

UKR · Answer

Please consider the following:

Quicken Jasmine · Answer

Hello @sjinia,

Thank you for reaching back out.

My internal systems are currently showing the JCPenny biller status as degraded. This issue is currently being worked on, however, there is no current ETA as to when there will be a resolution.

I do apologize for any inconvenience in the meantime.

sjinia · Answer

Well, it looks like maybe the link actually isn't the problem.

When I manually type in the URL Quicken has for JCPenney, it takes me to the correct login page.  I'm providing the right login credentials, but for some reason it's timing out when Quicken tries to access my account.  It just says "Authentication in progress" and spins for a full minute, then I get a screen that says "Still connecting to JCPenney.  Quicken is still connecting to your biller.  You can refresh to check the status."  But it never connects.

This has been happening for months.  I've tried removing JCP as a biller several times and re-adding them, always with the same result.