Hello @ssllii,
We are sorry about this problem with adding accounts. Thank you for inquiring about this here on the Quicken Community.
First, what ‘instance’ of TD Bank are you selecting when you are in the Add Account window and are using the search bar to locate the financial institution? Also, are you receiving a particular error message when trying to enter your credentials, and if so, what kind?
I look forward to your answers, and I hope to provide further assistance, if necessary.
Thank you,
Quicken Jared
We are sorry that these issues remain ongoing. Thank you for providing those additional details about the situation.
First, save a backup by navigating to File > Copy or Backup File… in the upper menu at the top of the screen. Next, take a look at the Support Article provided here, if you have not done so, already. Be sure to follow the instructions in order. Do these steps seem to resolve the issue?
I look forward to hearing about your results, if you have the chance to check back in with us.
Hello @ssllii ,
Thank you for getting back to us about this.
Have you already tried to update your Password Vault, using the instructions provided in the Support Article from earlier? If the issue continues after doing so, I recommend speaking with Quicken Support by making use of the information provided here. They will need to work with you in order to troubleshoot and diagnose this issue in greater detail with the tools and resources available to them, uniquely. I do wish that we could provide more advice from the Quicken Community, but Support's help will be necessary in this situation. I hope that is helpful, and feel free to reach out with any additional questions or concerns.
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