Download from Citibank fails (Q Mac)

Download transactions from Citibank fails with FDP-350. Then reauthorize fails with FDP-189 - something about a script error.

Comments

  • jacobs
    jacobs SuperUser, Mac Beta Beta
    edited February 28

    [Incorrectly replied about Citizens Bank instead of Citibank.]

    Quicken Mac Subscription • Quicken user since 1993
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited February 28

    Ummm @jacobs … aren't you confusing bank names here? Citibank vs. Citizens Bank?

    @Donald Nelson , do you have more than 1 account at Citibank?
    Reauthorize might work better if you deactivated all accounts and then reactivated them … just guessing here …

  • jacobs
    jacobs SuperUser, Mac Beta Beta

    @UKR Ugh… I misread the original post. Thanks! I'll remove the references to it above in the thread.

    Quicken Mac Subscription • Quicken user since 1993
  • Donald Nelson
    Donald Nelson Member
    I goofed. I meant Capitalone. Only one account there,
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Same (similar) procedure with either bank.
    Disconnect your account in Quicken. Then try to (re-)connect the account again. A Mac expert user from Quicken Support can walk you through the exact process.

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