Who do I contact when it seems like a download corrupts Quicken?

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srvance
srvance Quicken Windows Subscription Member ✭✭
edited April 2023 in Errors and Troubleshooting (Windows)
I had a corruption issue described here: https://community.quicken.com/discussion/7923715/mobile-sync-corruption

I restored to a backup, and slowly restored connections. I went for awhile before syncing again. I only activated online services for a few institutions. Shortly after activating sync for my HealthEquity HSA, I ran into corruption again. It first showed up as a discrepancy in my HSA ledger that I traced to an entry that was exactly 5 times the amount it should have been. When I tried to correct it in the source payroll transaction, the file went corrupt just like last time. There have been some other oddities with that account, as well, like downloaded transactions that wouldn't match with an obvious match in the ledger.
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Answers

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited March 2023

    Mobile & Web sync has never worked. It continues to damage data as it has since inception. Stop using it.

    Quicken user since version 2 for DOS, as of 2025 using QWin Premier (US) on Win10 Pro & Win11 Pro on 2 PCs.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    I recommend the same as @"Rocket J Squirel" but if you really want to report it contact Quicken support and also select Help > Report a Problem

    https://www.quicken.com/support#contact-support

    Signature:
    This is my website: http://www.quicknperlwiz.com/
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