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Chase credit card accounts are not downloading (edit)

BerkeleyLinda

I've can't download my Chase credit card transactions. I have 2 Chase cards:Amazon and Chase Freedom. Problems with both. Used to be able to do it from Chase accounts or from Quicken. Now neither works!

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Boatnmaniac

Did you get any error codes or error messages? If so, what were they?

Are you trying to download via One Step Update? If so, have you tried to update via Update Now (Account Register > upper right Gear icon > Update Now. This does the same thing as OSU but it only updates one Financial Institution instead of all of them. It will sometimes work when OSU does not.)

FYI, I have been able to download my Chase Freedom card both yesterday and today (the last time was about an hour ago).

tjbraun54

I have been working with Quicken for hours today. They have had me deactivate the accounts, my VPN and my virus protection software. Nothing has helped. when I follow the directions above Quicken quits responding. I then need to close the software. Anyone else experiencing these issues, if so how was it corrected?

Boatnmaniac

Have you gotten any error codes or messages?

Are you having any download issues with any other financial institutions?

Did Quicken Support have you run Validate & Repair? If so, what was the result?

Did Quicken Support have you uninstall your Quicken installation, download a fresh copy of the software and then install that?

rfriedman

Having the same trouble. Reauthoriization does not work!

wandarabb

I have had the same issue...the problem started this month for me. I have reauthorized repeatedly to no avail.

Error Count: 1
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Error #1

Error Status: error
Agg Status: DISCONNECTED
Error Code: CP_ACCOUNT_NOT_FOUND
WCC Code: CC-800
Days: 1
Snoozed: 0
created: 2023-04-06 00:18:06 +0000
modified: 2023-04-06 00:23:02 +0000
lastSeen: 2023-04-06 00:18:31 +0000
Count: 2
fiBID: 10898
fiName: Chase
aggChannel: FDP_WSI_OAUTH
creationSignature: QCSInstitutionLoginsDownloadOperation:Download
evaluationReason: OSU
lastAppliedAction: quicken:accountfixitaction?accountid=XXX&actionname=setup
LAC Count: 1
objectGUID: 90964A2E-3D57-4F84-8917-0B436AC9E6CD
objectType: CloudFILogin
objectSyncID: 340218622222108929
operationGUID: FBFDE7DA-2D8C-4BCF-BCAC-9ACF0F24DE4A
operationType: QCSInstitutionLoginsDownloadOperation
sessionClass: QCSSimpleSessionController
sessionID: 6A965FDC-A3AD-4595-B079-B338BF2D5BAE
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 74
responseStatusCode: 200
responseBodyLength: 714

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "Downloads for this connection need to be set up again.",
"messageRuleId" : "qcs.account.setup",
"resolutionAction" : "quicken:accountFixItAction?accountId=7&actionName=setup",
"resolutionActionRuleId" : "qcs.account.setup",
"resolutionTitle" : "Set Up",
"resolutionTitleRuleId" : "qcs.account.setup"
}
Details:

Associated Accounts Chase Fr 3557
BID 10898
Channel FDP_WSI_OAUTH
Days in error 1
Error Code DISCONNECTED (CP_ACCOUNT_NOT_FOUND)
Error last seen 2023-04-06 00:18:31 +0000
Internal ID 340218622222108929
Number of updates in error 2
Other State {"reason":"emptyAggregators","state":"notAggregating"}
Session ID 6A965FDC-A3AD-4595-B079-B338BF2D5BAE
Type QCS FI Login
Unique ID 90964A2E-3D57-4F84-8917-0B436AC9E6CD
WCC Code CC-800

I have a similar problem. Both my spouse and I have credit cards with Chase, along with 1 checking and 1 savings account. My credit card downloads fine, but any of the accounts associated with my spouse's ID/password don't work. I've tried resetting the accounts, deactivating and reactivating them, restoring a previous backup - no luck.

Also, yesterday I was able to download transactions for the checking account, but the balances don't match. The Quicken balance matches the online balance from last week, but shows 2 recent transactions - but the balance from last week. It seems that Quicken's addition/subtraction aren't working.

Basically, Quicken has been screwing up for a week. I've been using Quicken nearly 20 years, and there have been more problems in recent versions than in the past.

maubor

Same issue here. I tried to download Chase and only got a partial download. I was missing 15 days of transactions in one month. I am also having issues with Bank of America. I cannot download transactions. I have reset accounts. I have deactived and reactivated. Nothing works.