Northpointe Bank Mortgage Not working

drumsdb Member ✭✭
Since 2021 I had my Northpointe Bank account connected to my quicken for mac and downloading transactions. Since December 2022 no transactions download and I only get an error saying Account Mismatch and/or account does not exist. I can get into the bank's online account with the same password and no problem. I contacted Northpointe and the confirmed my account information is correct and there has been no technical changes on their end.

I've tried to re-set-up the account several times to no avail.

Can anyone help?


  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it. They need to review a download log file and possibly escalate the situation to 2nd Tier support.

    Quicken Support:

    • To contact Quicken Support, please use this link only: and select Chat or Phone support.
    • Support is only available during posted hours of operation
    • The phone number can be found at the support website.
    • To start Chat or see the support phone number, your browser must allow popup windows from See
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken Premier or HB&R) call the number that can be found at the top of your My Account page at (US) or (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

This discussion has been closed.